Field Service Engineer, Chelmsford CM

Our Taap

11d•Onsite

About The Position

At our taap UK, we're on a mission to change the way people drink water at home. Our subscription service is helping 100,000’s of people every day to live healthier lives by drinking more water. The cutting edge technology in our Water Systems is changing the game providing customers with unlimited, great tasting, pure water all at the touch of a button. As a Field Service Engineer at our taap, you'll be the hero ensuring our customers get the most out of our game-changing water systems. Your job? Make installations a breeze, keep the Pure water flowing with top-notch maintenance, and sprinkle a bit of that our taap magic on every interaction.

Requirements

A winning smile and an engaging personality
History of being a star in previous field service or delivery role
Problem-solving skills that make challenges disappear
Tackle basic plumbing tasks with ease – we're looking for someone who can navigate pipes like Mario (or Luigi!)
A track record of being as reliable as our purified water – we want someone who's as dependable as the sunrise
Your communication and people skills? Top-notch!
Work independently like a pro and know how to juggle priorities
A valid driver's licence and a squeaky-clean driving record

Responsibilities

Cover your allocated region and assist others in your team if needed
High completion rate for all jobs either installing or repairing water systems for our customers
Carrying out repairs to our water home systems.
Always identifying and fixing the issue first time, avoiding return visits
Ensure customers are delighted with their home water system returned to full working order
Install water systems in customers’ homes.
Ensure all work is completed to the highest standards, plumbing is error free and kitchen is left clean and tidy.
Set up and demonstrated the water system for the customer, ensuring they enjoy all the amazing features of our taap.
Positive and frequent communication with the scheduling and stock teams to ensure issues are swiftly resolved
Provide an awesome customer experience from the first call until leaving their property.
Go out of your way to drive positive reviews and customer recommendations
Follow all Stand Operating Procedures and defined processes, accurately recording information in our systems
Record all stock consumption accurately in our systems to ensure your van stock aligns to system counts
Complete all stock takes accurately and on time