Field Service Engineer - Charlotte, NC

Packsize•Charlotte, NC

1d•$65,000 - $70,000•Remote

About The Position

A Packsize Field Service Engineer will install, configure and maintain Packsize equipment solutions onsite at several customer’s facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Field Service Engineer will perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product(s). They will build and maintain strong, trust-based customer relationships with a variety of customers and will work closely with other supporting Packsize team members to provide exceptional customer service.

Requirements

Customer service focus
Knowledge of Windows platforms
Knowledge of and effective use of hand tools
Knowledge of mechanical platforms
Ability to work independently with little or no direct supervision
Associates Degree, Vocational Training or equivalent experience
Valid driver’s license and clean driving record.

Nice To Haves

Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
Bachelor's Degree in a related area preferred

Responsibilities

Scheduling tasks at customer job sites
Troubleshooting issues, quickly and effectively, using technical drawings and documentation
Performing routine maintenance and emergency services as they arise
Continuous learning, including customer operational processes, packaging designs, technical specifications
Installation of Packsize solutions and training others to use and maintain it
Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
Responsively and productively communicate information and ideas with Packsize and customer’s personnel so they will understand. Must be able to exchange accurate information in these situations.
Adhere to all Packsize and customer safety requirements, and safety protocols related to exposed moving parts and electricity
Excellent work ethic and time management skills