Field Service Engineer (Swansea)

InPost UK

1d•Onsite

About The Position

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Field Service Engineer to join our Network Health team! Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel. At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door. A hands on field-based role to repair our parcel lockers on client’s sites, task include Break-fix, Maintenance, software configuration, quality control, and providing technical support and training to employees and subcontractors. Actively involved in developing new solutions and maintaining technical documentation.

Requirements

Similar experience in a Field service technical engineering role on electrical/mechanical equipment
Proficient in the use of hand tools and diagnostic tools (multi-meter).
Proficiency in diagnosing and repairing equipment, with experience in software configuration and firmware updates.
Strong analytical and troubleshooting skills for resolving complex technical issues.
Excellent verbal and written communication skills, with the ability to provide technical training
Ability to manage tasks efficiently, ensuring quality and meeting deadlines across multiple markets.
High accuracy in quality control and documentation updates.
Experience working with diverse teams, including international subcontractors and internal staff.
Flexibility to travel for service and training activities both in the UK and occasionally internationally.
Familiarity with parcel locker or similar systems, electromechanical devices, and organisational IT tools.
Effective time management and the ability to handle tools and components responsibly.

Responsibilities

Diagnosing and repairing faults and malfunctions of parcel locker machines (APMs) on site, ensuring minimal downtime and optimal performance.
Maintenance and modernisation of parcel locker machines, including implementing hardware and software upgrades to enhance reliability and efficiency.
Diagnostics, reconfiguration, and installation of computer software or firmware for computer, electronic, and electromechanical equipment, ensuring compatibility and security compliance.
Processing and reporting on assigned repairs using communication channels utilised within the organisation
Managing tools and components for parcel locker machines.
Handling systems for managing personnel-related matters.
Quality control of work performed by internal employees and subcontractors ensuring adherence to technical standards, contractual agreements, and company guidelines
Providing technical and substantive support to employees and subcontractors (including international ones) via communication and IT channels used within the company.
Participating in the development of solutions for new types of parcel locker machines.
Preparing and updating technical manuals and documentation.