Field Service Engineer (Chicago, IL or Minneapolis, MN)

Haemonetics•US IL Remote, IL

1d•$37 - $63•Hybrid

About The Position

This position is responsible for providing device installation, preventive maintenance, repair, basic installation base management in local territory. We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.

Requirements

BS in Electrical/Electronic Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industry, or applicable military experience
2-5 years relevant experience technical field service experience
Must be highly motivated and have strong problem solving ability
Excellent verbal and written communications skills
Must have good technical writing abilities

Responsibilities

Respond to service requests and ensure customer satisfaction: install, upgrade, repair, and maintain instrument systems in defined territory
Understand the process of operation such as installation, spare parts management, issues resolution, and service operation measurement.
Customer follow-up and ownership of all product and service related issues acting as a focal point for troubleshooting.
Work as a continuous customer interface to drive customer satisfaction.
Interface between the field organization and internal support structure by providing timely onsite technical assistance, coordinating new system placements, develop leads, promote upgrades and contract renewals.
Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistics support, and field modify implement and installation equipment.
Provide technical assistance to customer(s) through on-site guidance and training in proper operation, maintenance and trouble-shooting of program and ground support equipment, including the use and proper interpretation of data and technical instructions.
Assist the quality team with data collection and timely reporting to facilitate performance analysis.
Understand how the assigned program integrates with system.
Manage service parts inventory levels
Complete all required documentation in service tool (SFDC) same day as service
Responsible for editing, writing, and modifying Service and Training manuals and SOPs

Benefits

401(k) with up to a 6% employer match and no vesting period
employee stock purchase plan
flexible time off for salaried employees
accrual of three to five weeks’ vacation annually (based on tenure) for hourly employees
accrual of up to 64 hours (annually) of paid sick time
paid and/or floating holidays
parental leave
short- and long-term disability insurance
tuition reimbursement
health and welfare benefits