Field Service Engineer
About The Position
The Field Service Engineer plays a critical role in ensuring that YOHTA's off-highway tire products perform to the highest standards in real-world applications. This position blends application engineering expertise with hands-on field evaluation, technical reporting, and cross-functional collaboration with PM, design, quality, and manufacturing teams. A minimum of 50% of working time is spent in the field - visiting customer sites, evaluating product performance, and resolving technical issues. The remaining time is dedicated to data analysis, reporting, training / inspection support, and internal technical coordination. All Field Service Engineers are expected to operate independently, with strategic guidance from senior management.
Requirements
- Strong mechanical aptitude with hands-on experience working with tires, wheels, and heavy equipment.
- Excellent verbal and written communication skills; ability to convey complex technical information to both technical and commercial audiences.
- Data-driven, detail-oriented, and self-motivated with strong organizational skills.
- Capable of physically handling heavy tires and wheel assemblies, cutting tires for analysis, and using relevant field tools and equipment.
- Ability to travel minimum 50% across North America to customer and dealer locations.
- Associate's or BS in engineering, Agriculture, or a related science field.
- 3+ years of relevant engineering experience in the off-highway, commercial vehicle, or tire industry.
- Background in agricultural, construction, forestry, or industrial equipment applications is strongly preferred.
- High proficiency in data analysis and technical report writing.
- Proficient in Microsoft Office Suite; experience with data analysis tools is an advantage.
Responsibilities
- Plan, conduct, and report on field investigations of YOHTA tire products across North American customer and dealer locations.
- Provide on-site technical support to field sales staff, OE and aftermarket distributors, and end customers.
- Evaluate tire use and maintenance conditions to make accurate product recommendations that optimize performance and longevity.
- Proactively engage with customers to identify perceived or actual product issues and drive timely resolution.
- Analyze field claim and test data to assess tire performance and communicate findings clearly to internal and external stakeholders.
- Identify opportunities for product improvement and advocate effectively for design or manufacturing changes.
- Provide time to time reports on warranty analysis based on product inspections and analysis to central Product team.
- Collaborate closely with tire design engineers, quality management teams, and overseas manufacturing personnel to ensure products meet market expectations and specifically warranty concerns if any.
- Plan, conduct, and report on competitive benchmark testing in collaboration with regional sales and product management teams.
- Support the organization, planning, and delivery of technical training sessions for sales teams and customers.
- Provide on-site warranty support and technical guidance for distributor and customer claims.
- Assist in conducting customer satisfaction surveys and translating feedback into actionable product insights.
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO) and company-paid holidays
- Short-term and long-term disability coverage
- Life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
