Field Service Engineer - Austin, Texas
About The Position
Responsible for providing daily ongoing support of customer equipment, inspecting and installing assemblies and components, inspecting equipment and conducting research on site in Austin, Texas in order to solve problems quickly and report on project status. FSE’s will ensure that everything works smoothly and engineering designs are being followed. This position is responsible for ensuring the highest level of customer satisfaction by anticipating and meeting the customer’s operational needs and commitments. Provide timely, professional, and courteous field service and technical product support to key customers. Provide support with component research and troubleshooting, repair, installation, preventative maintenance, and coordinating the ordering and installation of spare parts. Perform equipment installation based on manufacturing specification. Provide technical support for manufacturing and engineering by discussing details of component/sub-system specifications with customers during onsite visits or by telephone/video conferences. Assist in writing, reviewing, and updating installation, operation, and maintenance manuals for systems in the customer install base.
Requirements
- 5-7 years experience in maintenance and troubleshooting of semiconductor process equipment
- Degree in Engineering (Mechanical, Electrical). Associate level or higher or equivalent work experience
- 5-7 years client facing experience
- Strong problem solving skills
- Experience working independently as needed
- Extensive cleaner and assembly experience for Applied Materials
- Team player with excellent people/relationship skills
- Mechanical skills
- Problem-solving abilities
- Strong writing and communication skills
Nice To Haves
- Experience with plasma etching and plasma deposition systems preferred
Responsibilities
- Providing daily ongoing support of customer equipment
- Inspecting and installing assemblies and components
- Inspecting equipment
- Conducting research on site in Austin, Texas in order to solve problems quickly and report on project status
- Ensuring that everything works smoothly and engineering designs are being followed
- Ensuring the highest level of customer satisfaction by anticipating and meeting the customer’s operational needs and commitments
- Provide timely, professional, and courteous field service and technical product support to key customers
- Provide support with component research and troubleshooting, repair, installation, preventative maintenance, and coordinating the ordering and installation of spare parts
- Perform equipment installation based on manufacturing specification
- Provide technical support for manufacturing and engineering by discussing details of component/sub-system specifications with customers during onsite visits or by telephone/video conferences
- Assist in writing, reviewing, and updating installation, operation, and maintenance manuals for systems in the customer install base
Benefits
- Competitive Salary
- PTO Program
- Nine (9) Paid Holidays!!
- Medical, Dental, Vision and Life Insurance
- Short and Long-Term Disability Coverage AT NO COST TO EMPLOYEE!!
- Tuition Assistance
- Pet Insurance
- Flexible Spending Plans
- Health Spending Plans
- Comprehensive Online Learning Center - houses thousands of training resources available to learn at your own pace!!
- 401(k) Retirement Savings - with a generous company 30% match! (100% vested after six years)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
