Field Service Engineer – Virginia / DC

Danaher•Richmond, VA

4d•Remote

About The Position

The Field Service Engineer will be responsible for customer satisfaction in all aspects of the job. Increased throughput, decreased downtime, regular Preventive Maintenance, regular upgrades as deemed by Beckman Coulter technical staff. A clear advocate for the customer (internal and external) and a steward for the company. This position reports to the Field Service Manager as part of the Service Organization located in the Chesapeake Service District and will be fully remote covering a service territory around the Washington DC, Baltimore, MD, Hagerstown MD, and Virginia Beach. Must reside within territory, or be willing to relocate (Richmond, VA, Virginia Beach, Washington, DC). In this role, you will have the opportunity to complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment including providing excellent and efficient service to Beckman Coulter’s customers along with technical training on products. Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, SalesForce, and SharePoint for Service Call Planning and advancing team goals. Communicate with various levels of internal and external customers, recognizing and addressing their unique needs. Foster collaboration by assisting with the training of newer Field Service Engineers.

Requirements

Associate degree in a technical, biomedical engineering, instrumentation, electrical engineering or related field OR equivalent military experience
1+ year of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation
Travel up to 50%
Driving (occasional flying), which will include overnight stays, to cover the region
Valid driver’s license with an acceptable driving record
Ability to lift, lower and carry up to 50 lbs. unassisted (tools, replacement parts, consumables etc.)
Ability to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time
Ability to reach at, above and below shoulder level, flex/extend neck, have good hand, and finger dexterity

Nice To Haves

Bachelor’s Degree in biomed, engineering, or related
2+ years’ experience of advanced troubleshooting, installation, validation, preventative maintenance, modifications and/or service repair
Developing positive business relationships with both internal and external stakeholders, leading to increased customer satisfaction, and supporting long-term retention

Responsibilities

Complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment
Provide excellent and efficient service to Beckman Coulter’s customers
Provide technical training on products
Maintain accurate customer service logs and internal service records
Order repair parts
Adhere to cycle times
Utilize business systems such as OBI, SalesForce, and SharePoint for Service Call Planning and advancing team goals
Communicate with various levels of internal and external customers, recognizing and addressing their unique needs
Foster collaboration by assisting with the training of newer Field Service Engineers