Field Service Engineer 2

Cohu•San Diego, CA

1d•Onsite

About The Position

This position is based in Hillsboro, OR. The Field Service Engineer will represent the company worldwide at customer locations in a technical product support role. Responsibilities include ensuring customer satisfaction with equipment performance, handling modifications and upgrades, and providing repair, maintenance, training, and servicing. The role involves intermediate on-site machine engineering and customer support activities, including installation, modification, service, and repair of equipment.

Requirements

A Bachelor degree or equivalent combination of education, training and related semiconductor test equipment experience.
A minimum of three years of experience as a field or technical customer service engineer/technician or systems engineer/technician.
Experience with the installation, repair, upgrading, servicing, troubleshooting, problem analysis and resolution of semiconductor test equipment.
Progressive and demonstrated experience successfully interfacing and servicing customers on-site at their locations as a technical company representative.
Intermediate knowledge of semiconductor equipment including electro-mechanical systems, pneumatic systems, software and control systems, and related materials.
Ability to read schematics, assembly drawings and detailed blueprints.
Ability to use tools and mechanical fixtures.
Ability to use diagnostic terminal at an intermediate to advanced level.
Ability to work with assigned projects that are diverse, requiring judgment in analyzing data and selecting the best correctional method.
Excellent communication and presentation skills to effectively interface with high-profile customers.
Computer literate with a working knowledge of Microsoft Word and Excel.
Must possess and maintain a valid driver’s license and automobile insurance.

Nice To Haves

Technical knowledge and experience in an engineering or other technical/customer/product support role—with Delta Design semiconductor test equipment.
Experience with VTS and/or Pyramid handlers.

Responsibilities

Conduct on-site installation and repair of semiconductor test equipment at customer locations worldwide.
Complete retrofits at customer sites.
Perform testing and troubleshooting of complex equipment, ensuring proper procedures are followed and findings are documented.
Isolate equipment start-up malfunctions and take corrective action.
Respond to customer requests for technical service.
Make recommendations to improve product reliability and serviceability, and to the spares list.
Provide technical assistance to the internal Sales Department.
Develop and certify standard testing procedures.
Monitor product reliability, collect data for analysis, submit findings, and make recommendations for improvement.
Coordinate and participate in conference calls to facilitate escalated issues.
Provide technical training and support to customers, including operator training.
Serve as an on-site expert on equipment operation questions or issues at customer facilities.
Train customer personnel and OEM dealers in equipment operation and maintenance requirements.
Make technical presentations on field service processes and equipment operations.
Support various customers within the US & International.
May provide work leadership and training to lower-level employees.