Field Service Engineer - HW - Pensacola, FL

Siemens Healthineers•Atlanta, GA

1d•$80,700 - $110,957•Remote

About The Position

The Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs, ensuring customer equipment operates efficiently. The Hardware FSR troubleshoots, repairs, installs, upgrades, and performs preventive maintenance on designated VMS equipment according to instructions and company guidelines. The role operates within an assigned field service territory and requires professional communication with customers, teammates, management, sales, and technical support. This is a field-based remote position serving several local customer locations. The candidate must live near Pensacola, Florida, or be willing to relocate there. The position requires a valid driver’s license in the state of residence and compliance with the company’s Fleet Safety Policy. Full access to Siemens Healthineers client sites is required, subject to applicable vendor credentialing requirements. Applicants must be legally authorized to work in the United States without current or future employer-sponsored work authorization.

Requirements

High school degree or equivalent.
Two to five years of related experience.
Frequent use and application of technical documentation, standards, principles, concepts, and techniques.
Ability to use acquired job skills and company policies to complete assigned tasks.
Sound knowledge and professional experience in electronic and electro-mechanical engineering.
Experience with testing equipment used for verification, checkout, and calibration of electronic equipment.
Sound knowledge and professional technical experience with microcomputers and PC-based systems.
Computer usage and debugging skills, including the ability to identify and repair routine software and delivery-system network problems.
Ability to identify and resolve simple imaging-system defects.
Ability to perform routine maintenance, including major STBs.
Proficiency diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks.
Ability to perform vacuum-system gun replacements and target replacements.
Ability to meet all required vendor credentialing requirements for client-site access, unless prohibited by law; requirements may include identity verification, background checks, drug screens, immunizations, annual TB testing, and healthcare training.
Valid driver’s license in the state of residence and compliance with the Fleet Safety Policy; applicants may not have prior or pending DUI/DWI charges or other serious moving violations unless restricted by state or local law.
Must be legally authorized to work in the United States without employer-sponsored work authorization now or in the future.
Must live within close proximity to Pensacola, Florida, or be willing to relocate there.

Nice To Haves

Associate degree, technical or vocational training, or military experience with electronics.
Ability to handle difficult customer situations, including troubleshooting while the customer observes.
Completion of all required VMS training classes for C3 products.
Completion of VMS Hardware Level II and Imaging Level II certification testing.
Familiarity with email, Microsoft Word, Excel, and PowerPoint.
Experience with HCM systems such as Workday, or an equivalent ERP product and productivity software.

Responsibilities

Troubleshoot, diagnose, and repair designated VMS equipment within an assigned service territory, including preventive maintenance, installations, and upgrades in accordance with VMS guidelines.
Manage time and schedules for preventive maintenance, installations, upgrades, and incoming customer calls; assess and prioritize request urgency and follow issues through to completion.
Recognize when incidents need escalation and request assistance from more tenured representatives when necessary.
Examine difficult customer issues, diagnose and resolve them, and meet established FSR levels.
Manage the territory and expenses effectively, including timely completion and submission of field service and expense reports and management of consignment and other required documentation according to VMS procedures.
Develop and maintain strong customer relationships through effective written, verbal, and interpersonal communication.
Provide primary support for machine accounts for which certification has been completed.
Use the escalation process to involve Senior FSRs, management, NTS, PSE, or Applications as appropriate.