Field Service Engineer-LC/LCMS
About The Position
Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work. As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest levels of customer service is how you will build customer success. Ideal candidate must be commutable to the Cleveland or Columbus, OH area.
Requirements
- Bachelors or master’s degree within the science field – e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar
- 2+ years of experience in a similar position or experience as an end user
- Experience troubleshooting and problem solving.
- Verbal and written communication is clear, respectful and timely
- You enjoy traveling (50%) and visiting customers, essentially a road warrior.
Nice To Haves
- Candidate with HPLC and GC experience is highly desirable.
- Experience with the Agilent solutions is desired but not essential.
Responsibilities
- Responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions.
- Install and optimize hardware/software/network products and configurations at customer sites.
- Diagnose and resolve product performance problems.
- Perform maintenance and repairs.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may affect product performance.
- Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
- Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
- Train other field engineers and customers in the solutions.
Benefits
- Eligibility for bonus
- Eligibility for stock
- Choice of company car or reimbursement for personal vehicle usage
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
