Field Service Engineer 1
About The Position
The Field Service Engineer will be responsible for developing and maintaining the operating, installing, diagnosing, and repair of SureScan products upon successful training. You will work at the SureScan headquarters location in Binghamton, NY to be trained for developing service procedures and providing on-demand technical support to end users via telephone, chat, or other communication tools. In this position you will learn and apply knowledge of diverse technologies including High-Voltage X-ray generating equipment, electromechanical systems, and IT networks and platforms. You will work to continually improve SureScan service capability, making regular updates to service diagnostics, Service Manuals, Service Bulletins, and Service training.
Requirements
- Associate Degree in Engineering, Technology, Computer Science, or related field; or 2-5 years relevant hands-on work experience with diverse equipment and technologies.
- Experience operating and/or installing complex electro-mechanical systems.
- Experience with electro-mechanical equipment assembly, disassembly, and measurements.
- Highly organized, motivated, detail-oriented self-starter who works well independently and as part of a team.
- Excellent written, verbal, and interpersonal communication and teamwork skills.
- Proficient in the use of professional documentation tools (MS Office or equivalent.)
- Must meet typical eligibility criteria for access to controlled areas.
- Must be able to complete DHS Public Trust Background Check
Nice To Haves
- Prior experience servicing X-ray imaging systems (Medical, Industrial or Security.)
- US citizen or Green Card holder who is authorized to work in the United States.
- Experience operating and servicing IT equipment (servers, networks, and workstations.)
Responsibilities
- Generate service procedures and documentation.
- Travel to customer site for Installation and Integration of SureScan products.
- Diagnose and repair equipment failures in SureScan products.
- Provide training to third-party service providers.
- Manage data and information systems for service delivery.
- Alternate shift schedules will be required up to 25% of the time to support 24/7/365 technical support to global installations.
- May include other duties as assigned and/or special projects.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
