Field Service Engineer

All Fill•Exton, PA

19h•Onsite

About The Position

All-Fill designs, manufactures, and services high-end industrial packaging equipment for industries from food and agriculture to pharmaceutical and nutraceutical. We are seeking an experienced Field Service Engineer who will use our Exton, PA facility as their home base and travel domestically (minimum 50%) to customer sites to install, repair, and optimize All-Fill machinery. Candidates must be able to report to the Exton office daily when not traveling. This is not a remote position.

Requirements

Allen Bradley/Rockwell Automation software experience (license provided)
Strong mechanical and technical knowledge of industrial equipment
Physically able to lift up to 100 lbs., climb ladders, and work long days on-site
Willingness to travel extensively from Exton, PA (minimum 50%)
Valid driver's license
HS Diploma/Associate's Degree in Engineering, Mechanical, or Electrical field + 10 years field service experience, OR Bachelor's Degree in Engineering, Mechanical, or Electrical field + 5 years field service experience

Nice To Haves

Integration experience preferred (hardware, software, controls)

Responsibilities

Install, repair, maintain, and train customers on All-Fill equipment
Diagnose technical issues and implement solutions
Collaborate with engineering and quality teams
Program components and run Factory Acceptance Tests (FATs)
Produce detailed service reports
Conduct on-site inspections and preventive maintenance to ensure equipment reliability
Assist with commissioning and start-up of new machines
Provide technical guidance and troubleshooting to customer operators
Support spare parts identification, ordering, and inventory management
Maintain and update technical documentation, wiring diagrams, and manuals
Ensure compliance with safety protocols and industry regulations during all service activities
Identify and communicate opportunities for machine upgrades or improvements to engineering
Provide remote support to customers when on-site presence isn't possible
Train internal staff on new equipment features and updates
Participate in continuous improvement initiatives for service processes and customer support