Field Service Engineer - Cleveland, OH

Danaher•Cleveland, OH

1d•Remote

About The Position

The Field Service Engineer is responsible for supporting the needs of our client, which directly impacts patient health and overall well-being. This position reports to the Field Service Manager and is part of the CD Cleveland District located in Greater Cleveland Area and will be home based. In this role, you will have the opportunity to: Under minimal direction, complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment including providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products. Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals Communicate with various levels of internal and external customers, recognizing and addressing their unique needs. Foster collaboration by assisting with the training of newer Field Service Engineers

Requirements

Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or equivalent military experience
1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation
Ability to travel (providing service in an assigned geography and periodic travel to other areas/overnight)
Ability to lift-up to 50 lbs. (tools, replacement parts, consumables etc.)
Ability to travel daily – 80% with overnights as needed
Must have a valid driver’s license with an acceptable driving record
Ability to lift, move or carry equipment up to 50lb

Nice To Haves

3+ years’ experience of advanced troubleshooting
Developing relationships with internal and external customers to foster positive partnership and enhance likelihood of customer satisfaction and retention

Responsibilities

Complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment
Provide excellent and efficient service to Beckman Coulter’s customers
Provide technical training on products
Maintain accurate customer service logs and internal service records
Order repair parts
Adhere to cycle times
Utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals
Communicate with various levels of internal and external customers, recognizing and addressing their unique needs
Assist with the training of newer Field Service Engineers