Field Service Engineer – Medical Devices #ESF9538
About The Position
This role involves providing expert on-site technical support for pharmacy automation and dispensing systems. The Field Service Engineer will perform break/fix services, preventive maintenance, and equipment calibration to ensure optimal system performance and reliability. Responsibilities include troubleshooting complex systems through hardware diagnostics and mechanical/electromechanical repair, maintaining maximum system uptime through proactive issue identification, and delivering technical training to pharmacy staff. The position requires responding to service requests within defined SLA requirements, collaborating with field service teams, and supporting system implementation and upgrades. Accurate documentation of all service activities in Salesforce Field Service Lightning is essential. The role also involves participating in regional field coverage rotation, which may include occasional overnight travel and weekend/holiday/on-call support, and providing product performance feedback to engineering, quality, and management teams.
Requirements
- 3-5 years of experience as a Field Service Engineer, specifically in medical devices, healthcare technology, or pharmacy automation equipment.
- Minimum educational requirement of a High School Diploma.
- Strong proficiency with Microsoft Windows operating systems (versions 2000 through 11) and Microsoft Office Suite.
- Ability to locate, edit, and manage system configuration files and XML files.
- Hands-on experience with computer networking fundamentals including TCP/IP protocols, IP configuration, router/switch management, and advanced network troubleshooting skills.
- Experience with system ghosting, imaging, and re-imaging processes.
- Strong mechanical aptitude and proficiency using standard hand tools for equipment maintenance and repair.
- Proven ability to perform in-depth disassembly and reassembly of complex subsystems.
- Excellent skills in documenting technical work with clarity and accuracy to maintain comprehensive service records.
Nice To Haves
- Associate Degree or equivalent experience in Engineering Technology, Electronics, Mechatronics, IT, or STEM-related discipline.
- Experience supporting automated dispensing systems or pharmacy robotics.
- Prior work in regulated healthcare or FDA-regulated environments.
Responsibilities
- Provide expert on-site technical support for pharmacy automation and dispensing systems.
- Perform break/fix service, preventive maintenance, and equipment calibration to ensure optimal system performance and reliability.
- Troubleshoot and repair complex systems through hardware diagnostics, mechanical troubleshooting, and electromechanical system repair.
- Maintain maximum system uptime through proactive issue identification and root-cause analysis.
- Deliver comprehensive technical training to pharmacy staff, ensuring proper system operation.
- Respond to service requests within defined SLA requirements.
- Collaborate with field service teams to resolve complex technical issues.
- Support system implementation and upgrades by assisting Product Implementation Teams with installations, commissioning, and upgrades.
- Meticulously document all service activities and technical resolutions in Salesforce Field Service Lightning.
- Participate in regional field coverage rotation, including occasional overnight travel and weekend/holiday/on-call support.
- Provide valuable product performance feedback to engineering, quality, and management teams to drive continuous improvement.
Benefits
- Great Pay
- Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
