Field Service Engineer, Injection Molding

KraussMaffei•Greensboro, NC

5d•Hybrid

About The Position

Krauss-Maffei Corporation seeks a Field Service Engineer who lives in North Carolina to provide technical support and troubleshooting for KraussMaffei equipment. Support is provided by phone, virtually, and at customer facilities to install, repair, commission, and optimize equipment. The position works primarily at customer sites, with some technical support from a home office as directed by management, and involves approximately 80% travel, including frequent out-of-area and overnight travel. The role includes analyzing equipment problems, commissioning machinery, preparing detailed service reports, reviewing work and costs with managers and customers, and training customers on equipment operation and maintenance. The engineer may lead and train less experienced service personnel as needed, but has no supervisory responsibilities. The position is hourly, non-exempt, and full-time, with standard hours Monday through Friday, 8 a.m. to 5 p.m. Paid overtime may be required, and actual hours may vary based on customer needs. The work environment is primarily at customer sites, where the employee may be exposed to moving mechanical parts, forklifts, and loud noise, and must follow customer identification, safety, PPE, and GMP requirements. The role is physically active and requires regular standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing, as well as frequently lifting or moving items over 50 pounds. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

Successful completion of high school or equivalent.
Three to five years of related experience in a manufacturing environment or technical field.
Competency with workflow software, including MS Office, Innosoft, Concur, and SAP.
Ability to manage time and work collaboratively with local and cross-functional technical teams.
Effective verbal and written communication skills.
Ability to read hydraulic and electrical schematics and navigate OEM documentation.
Practical competency in safe use of mechanical and electrical tools, including hand and torque wrenches, calipers, multimeters, power tools, air tools, and hydraulic testing equipment.
Ability to operate lifting equipment such as forklifts, scissor lifts, and other mobile lifts.
Understanding of injection molding machine subassemblies, including clamp, plasticizing, injection, and hydraulic units, and robots.
Basic knowledge of electrical components, including 480V/220V systems, fuses, relays, contactors, and motors.
Basic knowledge of PLC programming and function, including Allen Bradley and Sigmatek.
Basic understanding of mechanical assemblies such as conveyors, sprockets, belts, pulleys, gearboxes, centrifugal pumps, and vacuum pumps.
Basic knowledge of pneumatic conveying and troubleshooting, including controls, actuators, or valves.
Ability to meet the physical demands of the role, including frequently lifting or moving items over 50 pounds and performing active work involving standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing.
Ability to maintain a constant state of alertness.
Willingness to travel approximately 80%, including frequent out-of-area and overnight travel.
Applicants should live in North Carolina.

Responsibilities

Systematically analyze, troubleshoot, and restore the function of KraussMaffei equipment.
Commission equipment and follow standard procedures to support customer satisfaction and successful handoff.
Review completed work, costs, time, and identified additional work with the manager and customer as needed.
Prepare detailed service reports describing the visit, work completed, costs, time, and any additional work identified.
Train customers in the operation and maintenance of KraussMaffei equipment and products.
Lead and train less experienced service personnel as needed.
Follow standardized procedures and collect information to create them when opportunities are identified.
Provide technical support to customers by phone, virtually, and at customer facilities.
Travel to customer locations, primarily within a multi-regional area, with frequent out-of-area and overnight travel.