Field Service Engineer- Atlanta, GA

Danaher Corporation•Atlanta, GA

1d•Remote

About The Position

The Field Service Engineer is responsible for driving significant impact to the digital pathology team. They must respond quickly to repairs, installations, Preventative Maintenance and other service calls with a high degree of technical expertise. This position reports to the Regional Field Service Manager and is part of the Digital Pathology - East team, located remotely in Atlanta, GA, working remotely covering the southeast region and assisting other regions as needed. In this role, you will have the opportunity to: Provide advanced remote and on-site escalation support of Digital Pathology Equipment to the North American Selling Unit, with the objectives of minimizing customer downtime and generating revenue opportunities, communicate trends and correct parts issues Provide proactive technical support through the dissemination of technical memos, bulletins, and related information, as well as recurring Service Excellence calls including trends, upcoming changes, and the sharing of best practices Responsible for working with key internal and external stakeholders to resolve issues, assisting with training and mentoring team members to improve overall performance of North American Service Organization

Requirements

Associate’s degree plus 1+ years of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation OR equivalent military experience (working/worked on any mechanical, technical, laboratory, pneumatic or any related instruments.) OR Bachelor’s Degree
Ability to travel - 90% travel, overnight within and sometimes outside of territory
Must have a valid driver's license with an acceptable driving record
Ability to lift, move or carry equipment up to 40 lb

Nice To Haves

Diagnosing and repairing medical devices, electromechanical equipment, or scientific instruments.
Field Service Engineering and/or Networking/IT system upgrades.
A lab or hospital environment.
Professional with strong technical acumen – analytical with the ability to understand complex system operation and troubleshooting.
Building and nurturing internal and external customer relationships.
Excellent organizational, planning and prioritization skills.

Responsibilities

Respond quickly to repairs, installations, Preventative Maintenance and other service calls with a high degree of technical expertise.
Provide advanced remote and on-site escalation support of Digital Pathology Equipment to the North American Selling Unit, with the objectives of minimizing customer downtime and generating revenue opportunities, communicate trends and correct parts issues.
Provide proactive technical support through the dissemination of technical memos, bulletins, and related information, as well as recurring Service Excellence calls including trends, upcoming changes, and the sharing of best practices.
Work with key internal and external stakeholders to resolve issues.
Assist with training and mentoring team members to improve overall performance of North American Service Organization.