Field Service Engineer - Raleigh/Durham, NC
About The Position
The Field Service Engineer is responsible for supporting the needs of our client, which directly impacts patient health and overall well-being. This position reports to the Field Service Manager and located in Fayetteville, NC working remotely to cover Raleigh/Durham, NC area. In this role, you will have the opportunity to: Under minimal direction, complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment including providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products. Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals Communicate with various levels of internal and external customers, recognizing and addressing their unique needs. Foster collaboration by assisting with the training of newer Field Service Engineers
Requirements
- Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or equivalent military experience
- 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation
- Hands on experience with troubleshooting complex systems
- Ability to travel – 100% travel, some overnight visits required, within territory or locations
- Must have a valid driver’s license with an acceptable driving record
- Ability to lift, move or carry equipment up to 50lb unassisted (tools, replacement parts, consumables etc.)
- Candidates must be able to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time
- Candidates must also be able to reach at, above and below shoulder level, flex/extend neck, have good hand, and finger dexterity
Nice To Haves
- 3+ years’ experience of advanced troubleshooting
- Developing relationships with internal and external customers to foster positive partnership and enhance likelihood of customer satisfaction and retention
Responsibilities
- Complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment
- Provide excellent and efficient service to Beckman Coulter’s customers
- Provide technical training on products
- Maintain accurate customer service logs and internal service records
- Order repair parts
- Adhere to cycle times
- Utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals
- Communicate with various levels of internal and external customers, recognizing and addressing their unique needs
- Assist with the training of newer Field Service Engineers
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
