Field Service Engineer

diasorinsp•Austin, TX

38d•Onsite

About The Position

The Field Service Engineer provides service to customers with regards to preventative maintenance, retrofit installation, troubleshooting and repair with minimal support. The Field Service Engineer provides service and support to internal and external customers with regard to instrument maintenance, troubleshooting and repair with minimal assistance. They receive information from the Manager, Technical Service and Logistics Teams concerning customer instrumentation, maintain customer, applications, and sales communications, and perform instrument installations. The role involves resolving instrument problems by troubleshooting the specific problem (hardware or software) and repairing, performing instrument preventative maintenance, and performing instrument retrofit installation. The Field Service Engineer must understand and apply appropriate procedures pertaining to prompt response to all forms of communication from headquarters, customers, and co-workers, and management and maintenance of assigned company assets (i.e. parts inventory, tools, communication, computing devices, vehicles). Additionally, they must perform work in a safe manner consistent with Diasorin’s health, safety and environmental policies and assume responsibility for personal safety and that of co-workers to result in a safe work environment for all employees and the protection of the environment and the community at large.

Requirements

AA Degree in Laboratory Technician, Electronics, Engineering Technician or equivalent
Minimum 2 Years as a Biomedical Equipment, Electronics or Field Service Technician, or equivalent combination of education, training, and experience
Valid driver’s license in good standing
Ability to do preventative maintenance and troubleshooting with reference to manufacturer’s manual and with minimal support
Ability to learn and apply good manufacturing practices (cGMPs) and good laboratory practices and techniques.
Basic knowledge and understanding of electronics and medical terminology
Some knowledge and understanding of basic immunology and immunoassay technology
Ability to explain correct operation of equipment
Self-Starter that requires minimal supervision on specific field tasks
Excellent verbal, interpersonal and written skills
Ability to handle multiple activities in a professional manner
Quality and detail oriented
Skill in using MS Word and Excel; familiarity with Google Suite

Responsibilities

Provide service and support to internal and external customers with regard to instrument maintenance, troubleshooting and repair with minimal assistance.
Receive information from Manager, Technical Service and Logistics Teams concerning customer instrumentation.
Maintain customer, applications, and sales communications.
Instrument installations.
Resolve instrument problems by troubleshooting the specific problem (hardware or software) and repairing.
Perform instrument preventative maintenance.
Perform instrument retrofit installation.
Understand and apply the appropriate procedures pertaining to: Prompt response to all forms of communication from headquarters, customers, and co-workers
Management and maintenance of assigned company assets (i.e. parts inventory, tools, communication, computing devices, vehicles)
Perform work in a safe manner consistent with Diasorin’s health, safety and environmental policies and assume responsibility for personal safety and that of co-workers to result in a safe work environment for all employees and the protection of the environment and the community at large.