FIELD SERVICE ENGINEER

Reliant Systems Inc • Zimmerman, MN

9d • $75,000 - $110,000 • Hybrid

About The Position

The Field Service Engineer (FSE) is the face to our customer and frontline liaison between customer, engineering, and manufacturing. The FSE’s primary responsibility is for timely installation and maintenance of our capital equipment tool. Other duties include, but are not limited to, customer and FSE training, providing design feedback to engineering, continuous improvement ideas that expand our customer experience, and keeping up with the latest technology and system changes to ensure you are providing the customer with the best service experience possible.

Requirements

• Successfully complete a criminal background check.
• Regular and reliable attendance.
• Flexibility to work extended hours as business needs dictate
• Attention to detail and precision
• Technical aptitude and troubleshooting ability
• Time management and organization
• Customer-focused mindset
• 4+ years of precision motion and/or automation equipment experience in a Field Service Technician/Engineer role
• Excellent communication and interpersonal skills
• Strong troubleshooting skills and the ability to analyze complex technical issues
• Ability to work independently and manage time effectively to meet service commitments

Nice To Haves

• Experience working with lasers, optical assemblies, servo systems, and robots is a plus
• Experience with multi-axis CNC machines, metrology equipment, stages, or high-tolerance machining systems
• Familiarity with CAD/CAM software
• PLC programming or diagnostics experience
• Knowledge of ISO quality standards (Training/documentation material creation)

Responsibilities

• Install, commission, and calibrate precision manufacturing equipment at customer facilities
• Perform preventive maintenance to ensure equipment reliability and accuracy
• Diagnose and repair mechanical, electrical, pneumatic, and CNC-related issues
• Troubleshoot complex system problems and implement corrective actions efficiently
• Provide on-site and remote technical support to customers
• Train customers on proper equipment operation, safety procedures, and maintenance practices
• Interpret technical drawings, schematics, and manuals
• Maintain detailed service reports, calibration records, and documentation
• Collaborate with engineering and production teams to resolve recurring issues
• Ensure compliance with safety standards and company policies
• Travel frequently to customer locations (regional, national, or international as required)
• Final acceptance and release of products and assemblies according to test and acceptance criteria
• Timely processing, documentation, invoicing and controlling work orders, customer orders and service calls according to guidelines

Benefits

• Paid holidays
• Paid time off (PTO)
• 401k Retirement Plan with a company match of up to 4%
• Family or Individual coverage options for Medical Insurance, Dental Insurance, Vision Insurance.
• Company paid Basic Group Life. Voluntary Term Life Insurance
• Voluntary Short-term Disability (STD) & Long-Term Disability (LTD), Voluntary Critical Illness Insurance, Voluntary Accident insurance, Voluntary Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree