Field Service Engineer - Daily Field Travel – Buffalo, NY Territory (necessity to reside within 60 minutes of Buffalo or ability to relocate)
About The Position
The Field Service Engineer is responsible for supporting the needs of our client, which directly impacts patient health and overall well-being. This position reports to the Field Service Manager and is part of the West PA – NY territory located in Buffalo NY working remotely to cover Western NY and North-Western PA. In this role, you will have the opportunity to complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment including providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products. You will maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. You will utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals. You will communicate with various levels of internal and external customers, recognizing and addressing their unique needs. You will also foster collaboration by assisting with the training of newer Field Service Engineers.
Requirements
- Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or equivalent military experience.
- 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.
- Hands on experience with troubleshooting complex systems.
- Ability to travel – 100% travel, some overnight visits required, within territory or locations.
- Must have a valid driver’s license with an acceptable driving record.
- Ability to lift, move or carry equipment up to 50lb unassisted (tools, replacement parts, consumables etc.).
- Candidates must be able to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time.
- Candidates must also be able to reach at, above and below shoulder level, flex/extend neck, have good hand, and finger dexterity.
Nice To Haves
- 3+ years’ experience of advanced troubleshooting.
- Developing relationships with internal and external customers to foster positive partnership and enhance likelihood of customer satisfaction and retention.
Responsibilities
- Complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment.
- Provide excellent and efficient service to Beckman Coulter’s customers.
- Provide technical training on products.
- Maintain accurate customer service logs and internal service records.
- Order repair parts and adhere to cycle times.
- Utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals.
- Communicate with various levels of internal and external customers, recognizing and addressing their unique needs.
- Assist with the training of newer Field Service Engineers.
Benefits
- Paid time off
- Medical/dental/vision insurance
- 401(k)
- Bonus/incentive pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
