Field Service Engineer

Mainspring Energy•Menlo Park, CA

38d•$108,000 - $123,000•Hybrid

About The Position

As a Field Service Programs & Operations Engineer at Mainspring Energy, you will serve as a technical leader supporting the Operations & Maintenance organizations. You will bridge Field Service, Operations, Quality, and Engineering by translating field challenges into practical technical solutions, scalable service programs, and improved maintenance practices. This is a field-facing and hands-on engineering role. You will work directly with Field Service Technicians, Supervisors, and Managers to support advanced troubleshooting, develop field service tooling and processes, and plan and execute special projects across the fleet. The role will also support the development and implementation of programs that improve fleet availability, safety, reliability, and field execution. This position does not have direct people management responsibility but will be expected to provide technical leadership, mentorship, and cross-functional coordination.

Requirements

Bachelor's degree in Mechanical Engineering, Electrical Engineering, Systems Engineering, or a related technical field
8+ years of experience in Field Service, power generation, O&M, industrial maintenance, commissioning, reliability engineering, or a related technical environment
Experience troubleshooting complex mechanical, electrical, controls, or electromechanical systems
Experience working directly with field technicians, maintenance personnel, or other hands-on technical teams
Experience developing technical procedures, maintenance programs, tooling, or field solutions
Strong project planning, coordination, and execution skills
Strong analytical and problem-solving skills
Effective communication and collaboration skills, with the ability to influence across technical and operational organizations
Willingness and ability to work hands-on with equipment in field environments and customer sites
Strong commitment to safety and operational excellence

Nice To Haves

Previous experience as a Field Service Engineer, Senior Field Service Technician, Commissioning Engineer, or O&M Engineer
Experience in power generation, distributed energy, utilities, or industrial equipment
Experience with generators, engines, turbines, electrical distribution systems, controls, or other complex electromechanical systems
Experience with field tooling or diagnostic equipment development
Experience with Salesforce Field Service, Quickbase, CMMS/EAM, ERP, SQL, Power BI, or similar platforms
Experience supporting high-visibility enterprise customers

Responsibilities

Develop and implement Field Service programs, procedures, and processes that improve maintenance execution, safety, reliability, and fleet availability
Provide advanced technical troubleshooting support for complex mechanical, electrical, controls, and system-level issues
Serve as a technical bridge between Field Service and Engineering, translating field issues into engineering requirements and bringing engineering solutions into field execution
Identify, develop, test, and deploy specialized Field Service tooling, test equipment, fixtures, and other resources that improve safety and service efficiency
Lead and support special projects including fleet retrofits, service campaigns, and major maintenance initiatives
Analyze field failures, maintenance activities, and fleet performance data to identify recurring issues and opportunities for improvement
Develop and improve maintenance procedures, troubleshooting guides, work instructions, and other technical documentation
Collaborate with Reliability Engineering, Product Engineering, Supply Chain, Manufacturing, Safety, and Field Service leadership to resolve operational and technical issues
Mentor and provide technical guidance to Field Service Technicians and Supervisors
Support significant customer issues, outages, and technical events as needed
Travel to customer sites and be actively engaged in field activities as required