Field Service Engineer 2 - Philadelphia, PA

Cynosure, LLC•Philadelphia, PA

1d•Onsite

About The Position

Cynosure is a market leader in medical aesthetics with over 25 years of experience developing, manufacturing, and marketing products for dermatologists, plastic surgeons, medical spas, and healthcare practitioners. Our mission is to set Cynosure customers up for success, shaping future leaders of the aesthetics industry and helping everyone who uses our technologies discover their version of beautiful. As a Field Service Engineer, you will be responsible for performing customer support activities for equipment, systems, and sub-systems at customers' offices or at a service center. This role requires a technically oriented individual with a strong understanding of medical electronics and the ability to work independently while maintaining excellent customer relations.

Requirements

Bachelor’s degree is equivalent to three (3) years of experience
Specific Area of Study: Electronics or related field
2 to 5 years relevant experience
Field service experience in troubleshooting medical electronics equipment in medical device industry.
Technically oriented with hands on Laser technical experience preferred
Familiarity with computers, DOS, Word and Excel
Working knowledge of customer needs in a medical environment
Ability to work independently

Responsibilities

Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies
Report to supervisor and/or senior technician any potential problems which could impact timely completion of assigned tasks, equipment shortcomings and more complex equipment problems.
Maintain complete and accurate service records
Interact with customers and monitor accounts
Provide on-site technical support to customers as required
Provide on-site technical support for workshops and/or shows
Provide technical support and business guidance remotely through call center on non-scheduled service days. (if applicable)
Complete physical inventory when asked
Maintain and manage remote service center (if applicable)
Maintain company assigned vehicle, tools, fixtures and test equipment in satisfactory condition.
Adhere to company guidelines regarding safety procedures
Continually develop positive relations within sales and service team
Continually develop company and product knowledge
Continually develop, exercise and maintain excellent customer relations skills
Adhere to company policies and accounting procedures for purchases, ordering of spare parts, van stock, and prompt return on all RMA’s
Perform product alignment and certification to specification
Maintain a minimum of service recalls
Completion of other various tasks as assigned by management
Embody and deliver the “Exceptional Everyday”