Field Service Engineer 2

Lam Research • Taichung, Beijing,CN

79d

About The Position

The Field Service Engineer works within Lam’s Customer Support Business Group, which provides customer support throughout the lifecycle of Lam equipment and delivers service and lifecycle solutions to support the performance, productivity, safety, and quality of customers’ installed equipment. This role provides on-site service for complex semiconductor equipment, including installation, relocation, start-up, repair, and maintenance. The engineer troubleshoots and diagnoses equipment issues, works with customers and internal teams to resolve problems, and helps minimize downtime. The role also includes keeping current with Lam products and semiconductor capital equipment through learning, training, and certification, maintaining service records, and representing Lam in customer interactions.

Requirements

• Bachelor’s degree in Electronics, Engineering, or a related field with 2+ years of experience; an advanced degree without experience; or equivalent work experience.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Ability to work in a cleanroom while wearing personal protective safety equipment or a cleanroom suit.
• Ability to frequently bend, stoop, reach, walk, sit, twist, squat, kneel, climb, and stand for extended periods to perform job tasks.
• Ability to travel frequently, domestically and internationally, based on customer needs.
• Flexibility to work a variety of shifts, including compressed and alternative workweeks, and to work overtime and on-call if needed.

Nice To Haves

• Basic computer skills and familiarity with common office software, including Microsoft Office Suite.
• Experience installing, maintaining, repairing, and troubleshooting semiconductor capital equipment.
• Written and verbal communication skills in English.
• Foundational analytical and problem-solving skills.

Responsibilities

• Provide on-site repair and maintenance services for Lam’s complex electro-mechanical and electronic systems at customer sites.
• Perform installation, relocation, and start-up services.
• Troubleshoot and diagnose equipment issues, isolate problems to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and malfunctions.
• Stay current on semiconductor capital equipment and Lam products through learning, training, and certification.
• Maintain records and reports to coordinate activities between Lam and the customer.
• Serve as a subject matter expert and represent Lam to customers, delivering customer satisfaction.
• Discuss opportunities and challenges transparently with customers to build trust.
• Update customers on the status of Lam tools as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level