Field Service Engineer

ITW • Dallas, TX

36d • Remote

About The Position

Instron is seeking a motivated Field Service Engineer to support customers throughout Texas. This is a home-based position where you'll work independently while receiving the support of an experienced technical team. Every day is different. One day you may be calibrating precision testing equipment, the next installing a new system or troubleshooting a customer's critical production issue. You'll become the trusted technical expert our customers depend on to keep their equipment operating at peak performance.

Requirements

• Strong mechanical and electrical troubleshooting skills.
• Ability to read electrical schematics and mechanical drawings.
• Comfortable working with Windows-based computers and technical software.
• Excellent organization, communication, and customer service skills.
• Ability to work independently with minimal supervision.

Nice To Haves

• Associate's or Bachelor's degree in Engineering Technology, Electronics, Mechanical Engineering, Mechatronics, or a related technical field.
• Military technical experience or trade school training may be considered in place of a degree.
• Previous field service experience.
• Preventive or corrective maintenance on electro-mechanical or servo-hydraulic equipment.
• Experience with materials testing systems.
• Experience delivering technical training to customers in both hands-on and classroom settings.
• Industrial automation or controls experience.

Responsibilities

• Travel to customer facilities to perform preventive maintenance, equipment calibration, troubleshooting and repairs, and installation and commissioning of new systems.
• Diagnose mechanical, electrical, and software-related issues.
• Provide customers with technical guidance and hands-on training.
• Complete accurate service documentation, field reports, and expense reports.
• Maintain a high level of professionalism and customer satisfaction during every service visit.
• Follow all company and customer safety procedures.
• Support customers throughout Texas, with occasional travel to other regions as business needs require.

Benefits

• Invest heavily in technical training and professional development
• Opportunity to support leading companies across industries including aerospace, medical devices, automotive, consumer products, pharmaceuticals, and higher education
• Ensure the safety and quality of the products used around the world

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree