Field Service Engineer - Ann Arbor

Diasorin•Ann Arbor, MI

9h•Onsite

About The Position

Obsessed by Science. Entrepreneurial by Nature. United by Purpose. Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions. As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry’s broadest specialty diagnostic portfolios. When you join Diasorin, you are not just filling a role. You are helping build what comes next. Why Join Diasorin Build What Matters Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide. Innovate with Agility at a Global Scale Work in an entrepreneurial environment that enables speed, collaboration, and global impact. Grow in a People-Centered Culture Thrive in a culture that values accountability, inclusion, and continuous development. The Field Service Engineer will be responsible for Meeting daily service repair needs and driving customer satisfaction through service excellence. Exercising of judgment within defined procedures and practices to determine appropriate action. Compliance of field service technical standards is required. Monitoring of field service policies, procedures, standards, and company to policies and procedures is mandatory. Requires travel on short notice; overnight travel may be required depending on service region requirements. Service is provided Monday through Friday, typically between the hours of 8 a.m. and 6 p.m., occasionally requiring extended workdays.

Requirements

Associate's Degree AS, AA, BS Electronics, or demonstrated equivalent required
1+ Years Experience in one of the following: Field Service, In-house Biomed, Customer facing role required
Knowledge of electronic measuring equipment
Ability to work with a team
High mechanical aptitude and good problem solving/communication skills
Customer relationship skills.
Fluency in English as well as local language of the residential country is required
Valid Passport or eligibility required
Standard Physical Demands Possible exposure to Chemicals, Lasers, Excessive Noise, etc. - Rarely
Standard Working Conditions Offsite Position - Constantly Work situations include dealing with people; working alone; making judgments and decisions; and directing, controlling or planning the activity of others - Constantly
Vision (Color) - Constantly
Bending - Frequently
Travel Requirements 40-60% Travel may be required, including international.

Responsibilities

Maintain inventory of parts and supplies
Install and repair scientific instrumentation manufactured by Luminex Corporation at customer locations within a multi-state geographic region.
Manage an expense account, service tools and spare parts inventories.
Interface daily with internal and external customers
Submit written reports
Utilize the CRM system to capture full documentation of all calls and entering appropriate codes to ensure accurate history of reporting trends and corrective actions
Meeting departmental expectations regarding the following: Response time PM completion Rates Service callbacks Customer Satisfaction Survey Results
Other duties as assigned.

Benefits

Receive a competitive salary and benefits package as you grow your career at Diasorin.
Join our team and discover how your work can impact the lives of people all over the world.
Diasorin is committed to building a workplace where people feel empowered to contribute ideas, take ownership, and grow their careers.
We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide.
Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
This posting and recruitment process are subject to applicable local laws and regulations in the country where the position is located. Additional employment disclosures, candidate rights, and employment conditions may apply based on local jurisdiction.
Individuals hired will be required to verify identity and eligibility to work and may be subject to a background check and drug screening where permitted by law.
Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process. If assistance is required, please contact [email protected] .
Recruitment Fraud Notice Diasorin never requests payment, financial information, or personal banking details from candidates at any stage of the recruitment process. Official communications from Diasorin recruiters will only come from a verified @diasorin.com email address. If you have questions about the legitimacy of a recruitment communication, please contact [email protected] for verification.
Unauthorized third-party recruiting agencies may not submit candidates for this position without prior written authorization from the Diasorin Human Resources Department.