Field Service Engineer

Arcfield•Louisville, CO

37d

About The Position

This is an entry-level IT internship or early-career support position ideal for a candidate who is currently completing, or has recently completed, a degree in Information Technology, Computer Science, Computer Engineering, or a related field. The role is designed to provide hands-on experience in a professional IT environment while assisting the IT team with day-to-day end-user technology needs. The candidate will help support desktop and office applications, user hardware, software, peripherals, and basic troubleshooting requests. Responsibilities may include assisting with laptop setup, responding to support tickets, helping users both remotely and in person, documenting common issues, and learning standard IT support processes under the guidance of experienced IT staff. This role is a good fit for someone who is interested in building a broad IT foundation and may have a growing interest in areas such as networking, Linux systems, infrastructure support, or system administration.

Requirements

BS 0-2 Years of experience, or HS 6-8 years of experience
Basic understanding of Windows 10/11, desktop support, and common end-user technology issues.
Familiarity with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams.
General understanding of networking fundamentals, such as Wi-Fi, IP addresses, printers, and basic connectivity troubleshooting.
Strong written and verbal communication skills with the ability to interact professionally with end users and IT team members.
Willingness to learn, take direction, ask questions, and follow established IT procedures.
Positive attitude with the ability to take initiative on assigned tasks and contribute to day-to-day IT support activities.

Nice To Haves

Currently pursuing, or recently completed, an Associate’s or Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related technical field.
Interest in learning more about networking, Linux, infrastructure, or systems administration.

Responsibilities

Assist the IT team with day-to-day end-user technology needs.
Support desktop and office applications, user hardware, software, peripherals, and basic troubleshooting requests.
Assist with laptop setup.
Respond to support tickets.
Help users both remotely and in person.
Document common issues.
Learn standard IT support processes under the guidance of experienced IT staff.
Assist with hands-on tasks such as equipment setup, workspace support, cable management, and minor facilities-related support needs.