Field Service Engineer

Compu Dynamics • Caledonia, MI

7d • $65,000 - $105,000 • Onsite

About The Position

The Field Service Engineer is responsible for providing onsite technical services to customers in support of mission-critical data center systems. This role delivers installation, startup, commissioning support, and both remedial and preventative maintenance services for advanced liquid cooling equipment. Acting as a trusted technical resource, the Field Service Engineer supports customers throughout the full service lifecycle, ensuring reliable, high-performance operation of mission-critical infrastructure in AI/HPC environments.

Requirements

• Strong technical troubleshooting and problem-solving skills with sound judgment.
• Ability to diagnose and resolve root causes effectively and efficiently.
• Excellent customer service, communication, and relationship-building skills.
• Ability to interpret technical drawings, schematics, and specifications.
• Proficiency in prioritizing tasks and managing multiple service requests.
• Flexibility to travel 25%–75%, occasionally with short notice.
• Ability to work independently in the field and collaboratively within a team.
• Willingness to work extended hours and participate in a 24/7 on-call rotation.
• Ability to meet all customer-specific background and security requirements.
• Minimum 5 years of experience in field service or a similar technical support position.
• Experience reading and interpreting mechanical and electrical schematics.
• Experience working with 124/208 VAC and 48 VDC systems.
• Demonstrated experience troubleshooting and repairing electro-mechanical equipment, controllers, sensors, actuators, pumps, and related systems.

Nice To Haves

• Prior experience working within data center environments (Preferred).
• Associate degree in an IT hardware-related discipline from a two-year college or technical school (or equivalent combination of education and experience).

Responsibilities

• Participate in system deployment projects by delivering installation, startup, and commissioning support services for mission-critical liquid cooling systems.
• Assist with troubleshooting and fault isolation of programmable logic controllers (PLCs), electromechanical systems, networking, and cooling equipment during deployment.
• Identify necessary parts and components required to resolve equipment issues during installation and commissioning.
• Respond onsite to dispatches for scheduled and unscheduled service requests within the timeframes defined by customer service level agreements (SLAs).
• Provide onsite technical support, including troubleshooting and repair of electro-mechanical equipment, controllers, sensors, actuators, pumps, and related systems.
• Maintain accurate and timely customer service records and reports within the service management platform.
• Recommend improvements to product manuals, operational processes, and field service procedures based on field insights.
• Ensure continuous knowledge of supported products, including maintaining required certifications.
• Contribute to the creation and refinement of service bulletins, procedures, and technical documentation.
• Support the development of training course content and provide technical training to customers and other field service personnel as required.
• Develop and maintain knowledge base articles and related technical content to support internal teams and customer operations.
• Partner with sales and business development teams as a technical resource to support customer engagements and solution development.
• Participate in process improvement initiatives and the development of new service offerings.
• Provide field feedback to engineering, product, and service leadership to support continuous improvement of systems and support models.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Profit-sharing opportunities
• Employer-Paid Life Insurance
• Short-Term Disability (STD)
• Voluntary Benefits (Long-Term Disability, supplemental life insurance, Accident, Critical Illness, and Hospital Indemnity coverage)
• Paid Time Off (PTO)
• Paid Holidays
• Birthday Time Off
• Paid Parental Leave (maternity and paternity leave)
• Volunteer Time Off (VTO)
• Boot Reimbursement
• Tool Reimbursement
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree