Field Service Engineer – Chicago, Illinois and surrounding suburbs

Becton Dickinson Medical Devices • San Diego, CA

1d • Remote

About The Position

The Field Service Engineer for BD Pyxis Dispensing Devices is accountable for independently providing efficient and effective field service support to all BD dispensing customers within a given territory in a timely manner, including, but not limited to service and repair, preventative maintenance, calibration, installations, and limited cross-functional support for Sales and Implementation teams. The Field Service Engineer is a remote field-based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of where the position is based. Company vehicle provided. 5% overnight travel possible and a valid driver’s license is required.

Requirements

• Associate Degree in Healthcare Technology or related technical field, or 5-7 years of equivalent work experience, with demonstrated hardware/software/IT support experience for both proprietary and standard applications.
• Must possess CompTIA A+ Certification and Customer Support Certification, along with proven experience in computer electronics, Windows OS, networking, and medical/electromechanical device service and repair.
• Position requires 24x7 on-call availability in a customer-facing environment, ability to work with minimal supervision, and physical capability to lift a minimum of 70 pounds.
• Must demonstrate strong mechanical aptitude, computer proficiency, excellent verbal/written communication skills, and effective time management, along with maintaining a valid driver's license that meets BD's auto safety standards.
• Must provide and maintain proof of comprehensive immunizations including Hepatitis B, Influenza, MMR, Varicella, annual TB/PPD testing, Tetanus/Diphtheria/Pertussis, and COVID-19 to ensure access to customer sites for performing essential job functions.

Nice To Haves

• Prior Automated Teller Machine (ATM) experience
• Prior military Bio-Med experience
• Prior customer support center experience/training
• Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment

Responsibilities

• Provide comprehensive technical support for BD Pyxis automated dispensing systems in healthcare facilities, including remote troubleshooting and on-site service, while managing work orders through diagnosis, resolution, documentation, and escalation when necessary.
• Execute preventive maintenance programs and deliver efficient field services including installations, repairs, calibrations, and customer training, while maintaining proper inventory of service parts according to company policies.
• Maintain detailed documentation of all service activities, expenses, and time distribution while properly securing and maintaining company assets such as vehicles, tools, and inventory.
• Demonstrate superior troubleshooting abilities for both hardware and software issues, with the capability to work independently while knowing when to engage team leadership for advanced problem resolution.
• Commit to ongoing professional development through continuous training on products and applications, attending approved seminars, and maintaining thorough knowledge of corporate procedures including customer complaint handling and Medical Device Reporting requirements.

Benefits

• Company vehicle provided
• Total Rewards program
• Competitive package of compensation and benefits programs
• Performance-based culture
• Salary or hourly rate ranges reward associates fairly and competitively
• Regular review of salary ranges and factors
• Pay is based on the role and the necessary skills and education to perform it successfully
• Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree