Field Service Engineer in Mississippi
About The Position
The Field Service Engineer 1 for BD Pyxis Dispensing Devices is accountable for independently providing efficient and effective field service support to all BD dispensing customers within a given territory in a timely manner, including, but not limited to service and repair, preventative maintenance, calibration, installations, and limited cross-functional support for Sales and Implementation teams. We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. The BD family is seeking responsible and committed people to join our team of professional Field Service Engineers for the support of the BD Medication Management Solutions (MMS) automated dispensing segment. Our BD Pyxis brand combines proven technology with practical intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process. At almost every point in the medication use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system. Learn more at: https://www.bd.com/en-us/offerings/capabilities/medication-and-supply-management/medication-and-sup… The Field Service Engineer is a remote field-based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of where the position is based. Our goal is to deliver excellent service experience. The ideal candidate will demonstrate excellent interpersonal, written, and verbal. Additionally, the Field Service Engineer is responsible for collaborating with multi-functional teams within our Global Customer Support organization to understand and be sensitive to our customers and business needs from end to end. This position will support territory within a 2.5-to-3-hour radius of Jackson Mississippe.
Requirements
- High school diploma with 3-5 years of technical/customer support experience, including hardware/software/IT support for both proprietary and standard applications.
- Must be available for 24x7 on-call rotations in a customer-facing environment, possess excellent time management skills for self-scheduling, and be able to lift a minimum of 70 pounds.
- Proficiency with Windows operating systems and computer networking experience, with the ability to work within defined processes with minimal supervision.
- Demonstrated history of strong verbal, written, and interpersonal communication skills in customer-facing roles.
- Must maintain a valid driver's license meeting BD's auto safety standards and provide proof of required immunizations (Hepatitis B, Influenza, MMR, Varicella, TB/PPD, Tetanus/Diphtheria/Pertussis, COVID-19) to access customer sites.
Nice To Haves
- Associate Degree in Healthcare Technology or another technical field
- Customer Support Certification
- Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment.
- Prior Automated Teller Machine (ATM) experience
Responsibilities
- Provide both remote and on-site technical support for BD Pyxis automated dispensing systems in healthcare facilities; respond to work orders; diagnose and resolve hardware and software issues; and maintain accurate documentation of all service activities.
- Execute preventive maintenance programs for BD Pyxis systems; support sales and implementation teams; and perform installations, repairs, calibrations, and in-service training for customers in a timely manner.
- Maintain proper small parts inventory for service needs; follow approved inventory control procedures; and ensure company assets (vehicle, tools, and equipment) are secure and in working order.
- Pursue ongoing training and self-development to enhance product knowledge and technical skills; attend management-approved seminars and training sessions with the goal of advancing to the next level within 2-3 years.
- Maintain working knowledge of corporate and service department policies and procedures, including customer complaint handling and Medical Device Reporting; work effectively both independently and collaboratively; and escalate complex issues to team leadership when necessary.
Benefits
- At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You .
- Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
