Field Service Engineer

Council of Industry•Poughkeepsie, NY

3d•Hybrid

About The Position

The Field Service Engineer is a customer-facing technical expert responsible for installing, servicing, troubleshooting, calibrating, upgrading, and supporting MPI wax injection and automation equipment used in the Investment Casting Industry. The role combines hands-on field service, remote diagnostics, technical training, and customer consultation. This position is ideal for a technically strong, self-directed problem solver who enjoys working directly with customers and equipment, traveling to job sites, and partnering with internal teams to deliver practical solutions.

Requirements

Strong diagnostic, troubleshooting, critical-thinking, and problem-solving skills.
Excellent written, verbal, and listening communication skills, including the ability to work effectively with customers whose primary language may not be English.
Professional presence, strong customer-service skills, and the ability to take ownership of issues through resolution.
Ability to work independently, make sound decisions, and recognize when additional guidance is needed.
Strong organization and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
Ability to explain technical information clearly and present to technical or commercial customer teams.
Advanced computer skills and proficiency with Microsoft Office applications.
Experience with ERP systems; Epicor experience is a plus.
Ability to mentor peers and contribute effectively as part of a team.
Valid driver’s license and current U.S. passport with the ability to travel internationally.
ITAR contracts with our customers require all MPI staff to be US citizens.
Associate degree in Mechanical or Electrical Engineering, or equivalent relevant experience.
5+ years of experience with hydraulics, pneumatics, PLCs, and Windows-based systems.

Nice To Haves

Automation and 6-axis robotics experience is a plus.

Responsibilities

Serve as a primary technical contact between customers and MPI for service-related needs.
Troubleshoot electrical, mechanical, hydraulic, pneumatic, PLC, temperature-control, and automation systems.
Perform machine installations, repairs, preventive maintenance, calibrations, upgrades, and field modifications.
Provide remote technical support using TeamViewer and other connectivity tools.
Travel to customer sites and provide hands-on support to diagnose and resolve equipment issues.
Interpret electrical, hydraulic, pneumatic, and mechanical schematics, machine bills of material, and technical specifications.
Support automation systems, including robotic teach-point setup and related components.
Create clear, step-by-step procedures for troubleshooting, operation, and customer training.
Train customers and conduct technical training sessions as needed.
Evaluate customer processes and recommend ways to improve equipment utilization, efficiency, and value.
Document service activities through field service reports and MPI’s ERP system.
Maintain accurate accountability of parts and components used during service work.
Partner with Engineering on technical issues and solution development; communicate quality concerns through the appropriate channels.
Support Sales with technical inquiries and assist with Factory Acceptance Testing and Site Acceptance Testing when requested.
Identify opportunities to reduce costs, improve product efficiency, and eliminate waste.
Participate in MPI Lean initiatives and continuous-improvement activities.
Follow company policies, travel guidelines, safety requirements, and applicable OSHA practices.
Perform other duties as assigned by Management.