Field Service Engineer

Nederman•Beverly, MA

About The Position

Auburn is a leading developer of sensors, controls, and software that provide operational efficiency improvements and EPA compliance for large air pollution control systems, powder processing filters, and industrial dust collection/ventilation systems. Recently acquired by the Nederman Group for developing IIoT and connected services for such applications, Auburn products and services are leading solutions for preventing hazardous particulate emissions from process industries (power, cement, steel, etc.) improving filtration and overall plant operation efficiency in powder processing industries (pharmaceutical, food, chemical, etc.), and capturing and controlling dust generated within industrial discrete manufacturing industries (automotive, woodworking, welding, etc.). The Field Service Engineer will apply practical engineering knowledge to deliver assigned tasks and projects with general supervision. This role contributes to product design, testing, and problem-solving while working collaboratively with colleagues in production, sales, and service. The Field Service Engineer is responsible for executing defined engineering work packages, ensuring technical accuracy, and supporting the delivery of reliable, compliant products and systems. Success in this role requires sound problem-solving ability, teamwork, and the capacity to deliver quality results within set timelines and procedures.

Requirements

Bachelor’s degree in Engineering (Electrical, Mechanical, or related field) required.
1–3 years of professional engineering experience in a relevant field.
Exposure to manufacturing, automation, or product development environments.
Proficiency with engineering tools and standards (CAD modeling, electrical panel design, or PLC/HMI programming).
Ability to solve moderately difficult problems with general supervision.
Knowledge of industry codes, standards, and compliance practices.
Strong organizational, documentation, and problem-solving skills.

Responsibilities

Work with general supervision, contributing independently to assigned tasks and projects.
Share knowledge with peers and support collaboration across functions.
Work closely with senior service staff to coordinate customer site activities and share lessons learned with engineering.
Deliver defined engineering tasks to required scope, cost, and timeline.
Perform troubleshooting, preventive maintenance, and equipment repairs; document service reports and collect customer data.
Apply technical knowledge to moderately difficult problems using established methods.
Develop strong troubleshooting methodology; apply diagnostic tools to resolve equipment issues.
Provide first-line engineering support to customers and internal teams.
Resolve customer service issues directly; escalate complex issues when required.
Ensure all tasks comply with company standards, safety requirements, and ISO procedures.
Ensure work meets safety, compliance, and documentation standards on-site.
Identify opportunities for efficiency or quality improvements in daily work.
Provide feedback from customer sites to drive product and service improvements.