Field Service Engineer - MD

Russells Technical Products•Baltimore, MD

4d•Onsite

About The Position

This job involves performing field installations and start-ups, preventative maintenance, and inspections to ensure product compliance with specifications. The role includes troubleshooting, repairing, and calibrating refrigeration, electronics, and electro-mechanical components. You will also be responsible for training customers on product operation and maintenance, and for establishing and maintaining positive customer relationships. This includes coordinating service calls, promoting retrofits, and securing maintenance contracts. A thorough knowledge of warranty, maintenance, and service policies is required, as is maintaining vehicle logs and detailed field service and travel expense reports. The position requires significant travel, staying in hotels four nights a week after an initial training period in Holland, Michigan.

Requirements

At least 2 years refrigeration experience.
Solid understanding of single-stage refrigeration.
Minimum 2 years work experience or training in commercial / industrial refrigeration or HVAC/R.
Experience with electronics and controls programming.
Work experience in a related service capacity.
Valid driver’s license.

Nice To Haves

Knowledge of cascade refrigeration.
Experience or training in cascade refrigeration systems.
EPA Universal Certificate.
Work experience in the environmental simulation systems industry.

Responsibilities

Perform field installations and start-ups.
Conduct preventative maintenance.
Inspect and conduct performance tests to verify product compliance with manufacturing prints and application engineering/purchase specifications and requirements.
Document installed product performance.
Conduct training and instruct product users in proper operation and maintenance.
Troubleshoot, repair, and calibrate various operating systems of refrigeration, electronics, and electro-mechanical components utilizing prints and schematics.
Establish, maintain, and develop positive relationships with customers.
Contact customers to coordinate service calls, generate work, explain benefits of retrofits, establish preventive maintenance contracts, and perform general service work.
Maintain a thorough knowledge of warranty, maintenance, and service policies and procedures.
Maintain vehicle logs, maintenance schedules, and keep detailed field service and travel expense reports.