Field Service Engineer

ZEISS Group•Remote - USA CA, CA

3d•$100,000 - $125,000•Onsite

About The Position

This role is responsible for installing, maintaining, troubleshooting, and repairing highly advanced ZEISS semiconductor systems used in the semiconductor manufacturing industry. The engineer will work directly at customer sites, primarily in the Fremont, CA area, supporting cutting-edge inspection and metrology technology. The position is very hands-on and combines mechanical, electrical, software, and customer support responsibilities.

Requirements

Experience troubleshooting and repairing complex technical systems
Ability to read electrical schematics, mechanical drawings, and engineering documentation
Comfortable working independently in the field and handling customer-facing situations
Strong hands-on troubleshooting mentality and ability to work under pressure
Flexible with service schedules and customer support needs
Comfortable traveling internationally, including training trips to Germany
Good written and verbal communication skills in English

Nice To Haves

Semiconductor industry experience is strongly preferred
Optics industry experience is a plus

Responsibilities

Provide hands-on service and support at customer locations
Troubleshoot system issues and determine the best repair or maintenance solution
Replace components and perform complex repairs on advanced optical systems
Support customers remotely by phone/email and onsite when needed
Document service activities and provide feedback to improve quality and service processes
Help develop and test new service strategies and procedures
Deliver training and create technical documentation when required
Serve as the communication bridge between the customer, the local ZEISS team, management, and the factory team in Germany