Field Service Engineer

Burke Porter, an Ascential Technologies Brand•Mount Pleasant, WI

49d

About The Position

The Field Service Engineer (FSE) is responsible for delivering technical service support to customers and internal teams in addition to performing troubleshooting, installations, repairs, calibration, preventative maintenance and customer training for Titan test stands and related equipment. This role ensures high quality service execution, maintains detailed documentation utilizing our CRM system (Service Cloud by Sales Force), and acts as a trusted technical representative of Titan at customer sites. This position is ideal for a hands-on engineer with strong mechatronics knowledge, systems thinking capability, and the desire to work directly with customers and cutting-edge aerospace technologies.

Requirements

Bachelor’s degree in electrical engineering, Controls Engineering, Mechatronics, or related field; experience may substitute in some cases.
Demonstrated knowledge of electrical and control system concepts used in automated machinery and test equipment.
Experience with PLC and HMI platforms (Allen Bradley or Siemens required; other platforms a plus).
Ability to interpret electrical schematics (AutoCAD, Solid works or EPLAN preferred).
Foundational understanding of pneumatics and hydraulics
Strong analytical and problem-solving skills with attention to detail.
Ability to effectively communicate with internal and external stakeholders using tact and professionalism.
Software: TeamViewer, Microsoft Teams, Microsoft Office; Word; Outlook; Excel and PowerPoint
85% Travel domestically and internationally, overnights required
Must maintain a valid drivers license
Ability to obtain a passport
Ability to rent vehicles

Nice To Haves

Experience working in automotive test systems, industrial automation, or high precision machinery environments
Familiarity with hydraulic power units, servo hydraulic systems, and proportional/servo valve control.
Experience working with electronic motors. VFD’s, electronic presses, torque tools.
Experience with VB.net, Labview, VBA, VB6.
Programming of Robotic Material Handling systems such as Fanuc.
Familiarity with data acquisition hardware such as National Instruments.
Working knowledge of industrial networking (RS232, Ethernet, CAN J1939)
Experience working with various control and interface devices such as PWM devices, amplifiers, voltage dividers, limit switches, proximity switches, accelerometers, torque gauges, and load cells.
Ability to lead machine debug, support FATs, SATs as necessary.
Experience with risk assessments, functional safety design, and system interlocks.
Experience utilizing Service Cloud. (Sales Force)

Responsibilities

Repair, Install, commission, and validation of advanced aerospace testing machinery at customer sites.
Diagnose complex mechanical, electrical, pneumatic, hydraulic, and control-system issues; perform root-cause analysis and implement corrective actions.
Provide on-site and remote technical support to customers, ensuring high levels of customer satisfaction and system uptime.
Interpret schematics, engineering drawings, ladder logic, and equipment/component documentation to support customers and teams with troubleshooting technical issues and repairs.
Conduct preventive maintenance, equipment calibration, performance assessments, and safety checks according to industry standards.
Train customer operators, technicians, and engineers on equipment operation, maintenance, and best practices.
Generate detailed service reports, documentation, and quality feedback for engineering and product teams.
Collaborate cross-functionally with engineering, product development, quality, and manufacturing to support equipment upgrades, field retrofits, and continuous improvement.
Ensure full compliance with aerospace regulations (e.g., AS9100, ITAR) and company safety policies.
Travel frequently (domestic/international) as required to support customer sites and meet service support needs.
Maintain customer, machine and case data up to date utilizing our Service Cloud CRM system. (Sales Force)
Support customers and after sales teams with identifying spare parts.
Become cross-trained to support other technologies within the Ascential Technologies portfolio.