Field Service Engineer - San Francisco
About The Position
The Engineer, Field Service I provides service to customers with regards to preventative maintenance, retrofit installation, troubleshooting and repair with minimal support. This role involves receiving information from management and logistics teams, maintaining customer communications, assisting with instrument installations, resolving instrument problems, performing preventative maintenance and retrofit installations, and ensuring GMP compliance. The position requires adherence to established compliance procedures, including daily timecards and service reports, timely return of spare parts, completion of training, prompt communication, and responsible management of company assets. Safety is paramount, requiring adherence to health, safety, and environmental policies, safe handling of materials, and participation in safety training programs. The role also involves participating in training to develop skills and meet work expectations, completing assessments, and responding positively to work instructions. Other duties as assigned may be part of the role.
Requirements
- AA Degree in Laboratory Technician, Electronics, Engineering Technician or equivalent
- Minimum 2 Years as a Biomedical Equipment, Electronics or Field Service Technician, or equivalent combination of education, training, and experience
- Valid driver’s license in good standing
- Ability to do preventative maintenance and troubleshooting with reference to manufacturer’s manual and with minimal support
- Ability to learn and apply good manufacturing practices (cGMPs) and good laboratory practices and techniques.
- Basic knowledge and understanding of electronics and medical terminology
- Some knowledge and understanding of basic immunology and immunoassay technology
- Ability to explain correct operation of equipment
- Self-Starter that requires minimal supervision on specific field tasks
- Excellent verbal, interpersonal and written skills
- Ability to handle multiple activities in a professional manner
- Quality and detail oriented
- Skill in using MS Word and Excel; familiarity with Google Suite
Responsibilities
- Provide service and support to internal and external customers with regards to instrument maintenance, troubleshooting and repair with minimal assistance.
- Receive information from Manager, Technical Service and Logistics Teams concerning customer instrumentation.
- Maintain customer, applications, and sales communications.
- Assist with instrument installations.
- Resolve instrument problems by troubleshooting the specific problem (hardware or software) and repairing.
- Perform instrument preventative maintenance.
- Perform instrument retrofit installation.
- Read and understand the GOP procedures required for GMP compliance.
- Perform other assignments as required for effective support of field systems and activities at customer sites(s).
- Complete field service report’s according to process.
- Maintain good work habits.
- Follow DiaSorin's established compliance procedures designed to ensure that all regulatory requirements are met; activities may include audits, documentation, and the understanding of the requirements of agencies such as OSHA, EPA, NRC, and FDA.
- Understand and apply the appropriate procedures pertaining to: Timecards completed daily, Service reports completed daily, Service software synch twice daily, Expense reports completed weekly, Timely and accurate return of used spare parts, On-time completion of all Smart training and technical requirements, Prompt response to all forms of communication from headquarters, customers, and co-workers, Management and maintenance of assigned company assets (i.e. parts inventory, tools, communication, computing devices, vehicles).
- Perform work in a safe manner consistent with DiaSorin’s health, safety and environmental policies and assume responsibility for personal safety and that of co-workers to result in a safe work environment for all employees and the protection of the environment and the community at large.
- Follow DiaSorin’s established procedures for the safe handling and disposal of hazardous, radioactive, laser sources and infectious material.
- Participate in DiaSorin’s safety training programs and demonstrated competency in the use of Material Safety Data Sheets, Chemical Labeling, Corporate Emergency Response Procedures, and DiaSorin’s Health, Safety, and Environmental Policies.
- Be aware of and understand hazards specific to work area and follow appropriate safety precautions necessary to control them.
- Participate in training processes that are designed to develop a highly skilled workforce capable of delivering results consistent with corporate goals and objectives.
- Participate in formal and informal training required to increase skills to meet work expectations.
- Complete all prerequisite activity on time.
- Successfully pass annual corporate assessments.
- Respond positively to work instructions by applying acquired subject matter promptly.
- Other duties and responsibilities as assigned
Benefits
- Competitive rewards package focused on your overall well-being
- Comprehensive plan of health benefits
- Retirement and financial wellbeing
- Time off programs
- Wellbeing support and perks
- Annual incentive program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
