Field Service Engineer 2

Lam Research•Chandler, AZ

66d

About The Position

As a Field Service Engineer at Lam, you will provide customer support for complex semiconductor equipment, helping ensure operational excellence. You will work directly with customers and collaborate with internal teams to understand needs and deliver solutions. The role includes on-site installation, relocation, repair, maintenance, troubleshooting, and customer communication.

Requirements

Bachelor’s degree in Electronics, Engineering, or a related field with 2+ years of experience; an advanced degree without experience; or equivalent work experience.
Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
Ability to work in a cleanroom while wearing personal protective equipment or a cleanroom suit.
Ability to frequently bend, stoop, reach, walk, sit, twist, squat, kneel, climb, and stand for extended periods to perform job tasks.
Ability to travel frequently, domestically and internationally, based on customer needs.
Flexibility to work various shifts, including compressed and alternative workweeks, as well as overtime and on-call work when needed.

Nice To Haves

Basic computer skills and familiarity with common office software, including Microsoft Office Suite.
Experience installing, maintaining, repairing, and troubleshooting semiconductor capital equipment.
Written and verbal communication skills in English.
Foundational analytical and problem-solving skills.

Responsibilities

Provide on-site repair and maintenance services, and complete installation and relocation start-up services for Lam’s complex electro-mechanical and electronic systems at customer sites.
Troubleshoot and diagnose equipment issues, isolate problems to the component level, and take corrective action or request assistance to minimize downtime, system interruptions, and malfunctions.
Keep current on semiconductor capital equipment and Lam products through learning, training, and certification.
Maintain records and reports to coordinate activities between Lam and the customer.
Serve as a subject matter expert and represent Lam to customers while delivering customer satisfaction.
Discuss opportunities and challenges transparently with customers to build trust.
Update customers on the status of Lam tools as needed.