Field Service Engineer - Prince Georges County MD

JENOPTIK AG • Upper Marlboro, MD

4d • Onsite

About The Position

This role involves system design, build, and testing of camera, solar, battery, and electrical elements. The Field Service Engineer will also be responsible for component repair, maintenance, calibration, and certification. The position requires onsite installations and training across the Americas, as well as providing technical support via email, phone, or onsite. Maintaining customer rapport, documenting service and installation actions, and performing other assigned duties are also key aspects of this role. The position is located in Prince Georges County, MD, and may involve up to 50% travel, both domestically and internationally.

Requirements

• Position is located in Prince Georges County
• 4-year degree or Certification in the electrical/technical field
• Prior field engineering and electrical experience essential
• 3 years of experience with component-level repair and/or assembly in a workshop
• Ability to work well under pressure and manage a challenging workload
• Intermediate knowledge of Microsoft Office products (Excel, Word, PowerPoint)
• Experience in SAP, or other ERP/MRP database
• Up to 50% travel possible, international and domestic
• Valid driver’s license and Passport required
• Effective communication skills, both written and verbal
• Must possess “soft skills”: personal effectiveness, creative problem-solving, strategic thinking, and team-building skills
• Skilled in dealing with people effectively and politely

Nice To Haves

• Service experience in camera, radar, laser, photo, and/or optical systems is very advantageous
• International service experience is desirable

Responsibilities

• System design, build, and test, including camera, solar, battery & electrical elements
• Component repair, maintenance, calibration and certification
• Onsite installations & training in various locations across the Americas
• Technical Support by e-mail, phone, or onsite for our customers in the Americas
• Maintains rapport with customers by examining complaints and identifying solutions
• Responsible for documentation of service and installation actions by completing forms, reports, logs, and records for quality control purposes
• Performs all other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree