Field Service Engineer (Onsite)

RTX•East Hartford, CT

13d•$86,800 - $165,200•Onsite

About The Position

Pratt & Whitney is seeking a Field Service Engineer to join the Operational Commercial Engines Customer Technical Services team, supporting the global PW2000 and PW4000 engine fleet. In this role, you will resolve complex technical issues related to hot section and controls hardware while partnering with customers, Maintenance, Repair and Overhaul facilities, and cross-functional engineering teams. Your work will directly contribute to engine safety, fleet reliability, operational performance, and reduced maintenance burden for our customers by improving key metrics such as dispatch reliability, in-flight shutdown rates, unscheduled engine removals, and shop turnaround time. What You Will Learn: Build expertise in hot section hardware operation, troubleshooting engine problems, fleet safety, field service engineering, and airline operations. Influence product improvements and engineering decisions that enhance safety, reliability, and customer satisfaction. Expand your leadership skills while growing your technical expertise within one of the world's leading aerospace organizations. Travel and connect with industry leaders at annual conferences and events.

Requirements

A Bachelor's degree in Engineering and 5 years of prior relevant experience, or an Advanced degree and 3 years of prior relevant experience.
Supporting aerospace systems, turbine engine hardware, or engine component systems in an operational environment; demonstrated success in technical troubleshooting, customer support, cross-functional engineering collaboration, and leading technical teams or projects to resolution.

Nice To Haves

Working knowledge of gas turbine hot section hardware and control systems
Experience supporting Pratt & Whitney commercial engines, with knowledge of the PW2000 and/or PW4000 engine families preferred.
Strong verbal and written communication skills with the ability to communicate complex technical information clearly and effectively to customers, MROs, and cross-functional teams.
Demonstrated ability to build strong customer relationships while delivering timely, technically sound solutions in a fast-paced operational environment.

Responsibilities

Work directly with global airline customers, Maintenance, Repair and Overhaul (MRO) facilities, and Pratt & Whitney Field Service Representatives (FSR), providing guidance on hot section and controls systems, operational troubleshooting, engine manual interpretation, service bulletin implementation, and urgent Aircraft-On-Ground events to ensure safe and reliable engine operation.
Partner across Pratt & Whitney engineering and program organizations—including Component Integrated Product Teams, Product Safety, Certification & Validation, Aftermarket & Sustainment Engineering, Fleet Management Programs, Chief Engineers, Performance Analysis, and airframe manufacturers—to resolve technical issues, monitor fleet health, implement engineering changes, and enhance customer satisfaction.
Lead engine event investigations to identify root cause, implement corrective actions, resolve operational challenges, and provide guidance to the operators
Develop, authorize, and communicate engineering authorizations (EA's), Special Instructions (SI's), and other documents for on-wing and engine shop maintenance data for Aircraft Maintenance Manual (AMM), Engine Manual (EM), Clean, Inspect and Repair (CIR), and Maintenance Planning Guide (MPG) in support of airline customers.
Represent Pratt & Whitney in customer-facing engagements by participating in technical discussions during airline meetings, conferences, customer councils, and operational reviews.
Identify recurring field issues and propose innovative solutions to enhance time on wing.
Support on-call schedule for potential urgent customer and operational issues, ensuring timely response during occasional nights, weekends, and holidays.