Field Service Engineer - Solar

IKO North America•Ennis, TX

4d•$85,000 - $105,000•Hybrid

About The Position

IKO Industries Ltd. is seeking a highly skilled and motivated Field Service Engineer to join their dynamic team in the solar energy sector. The ideal candidate will serve as the technical expert on all aspects of solar products, ensuring successful installations and providing exceptional support to customers and third-party suppliers. This role is crucial for training, creating technical documentation, and serving as the primary point of contact for technical inquiries.

Requirements

3+ years of experience in field service engineering for solar or related systems such as batteries.
Strong understanding of solar equipment, system design, and installation best practices.
Basic knowledge of solar and electrical code and compliance.
Proven experience in technical documentation and customer support.
Excellent communication and interpersonal skills, with the ability to present complex technical information clearly to diverse audiences.
Ability to work collaboratively with cross-functional teams and build strong relationships with contractors and suppliers.
Equally comfortable giving a presentation in an office or working with a crew on a jobsite.
Familiar and comfortable with safely working at heights.
Advanced analytical skills, and creativity in solving problems/trouble shooting.
Excellent interpersonal and communication skills (written, verbal and presentation), with the ability to effectively work with others in a team environment.
Proficiency in Microsoft Office (Excel, Word, PowerPoint).
Ability to travel (25-50%)

Nice To Haves

Experience in solar and roofing is a plus.

Responsibilities

Act as the technical authority on solar hardware, offering expert guidance to internal teams, contractors, and customers.
Train and mentor contractors on the proper installation, operation, and maintenance of solar products.
Develop, update, and manage technical documentation, including installation manuals, datasheets, and other technical documentation as required.
Provide timely and effective technical support to customers, addressing inquiries and resolving issues related to solar products.
Collaborate with third-party suppliers of electrical equipment to ensure compatibility and optimal performance of solar products.
Collect and analyze customer feedback and product performance data to contribute to continuous product improvement initiatives.
Stay current on industry trends, standards, and competitive product landscape to inform product development and support strategies.