Field Service Engineer - Merchant

LED FastStart • St. Rose, LA

10d

About The Position

Do you want to be part of Kongsberg Maritime's future with a fast-track technical position that will give you an opportunity to learn new skills in exciting maritime applications? We are currently looking for a highly motivated Field Service Engineer - Merchant to join our team.
As a Field Service Engineer for Merchant, you will be responsible for supporting automation and propulsion control systems delivered by Kongsberg Maritime.

Requirements

• Degree in Electrical, Electronics, Electromechanical, or Computer Engineering or equivalent industry/military training
• Knowledge of general Electrical/Electronic control system concepts such as PID controllers, filters, communication protocols
• Ability to produce and interpret technical documentation
• Ability to troubleshoot low voltage electrical components, use of multimeters, etc.
• Customer service oriented
• Ability to work under pressure
• Good communication skills and fluent in English
• Willingness to travel up to 50-70%

Nice To Haves

• Experience with PLC / SCADA systems and their architecture is highly desired

Responsibilities

• Service onboard vessels with KM Systems
• Troubleshooting via Phone and Email support lines
• Execute service assignments as requested by the customer
• Timely and accurate completion of service reports, timesheets and expense reports following service assignments per Work Order
• Production and updates to As-Built Documentation
• Developing own qualifications through internal/external training courses
• Support sales and marketing with technical information
• Interface with customer and internal engineering groups
• Provide preventative and corrective maintenance to Kongsberg control systems
• Read and interpret drawings and controls system architecture
• PC competency (networking, troubleshooting, module modification)
• Use of a multimeter/SW tools for troubleshooting communication or loop errors
• Understanding of Power Management Systems, generators, and governor control functionality for generators and main engines
• AC/DC electrical motors
• Able to add or modify control logic
• Familiar with communication protocols (CAN, 232,422,485, TCP/IP, etc)
• Complete and submit timesheets and expenses in a timely fashion
• Ownership over assigned cases and/or service trips
• Suggest improvements to our products and report needs to Service Manager or product department
• Make proactive suggestions to customers on available upgrades and new products while visiting onboard
• Carry out actions to prevent errors within our delivery and after sales deliveries
• Support Aftermarket Sales with aftersales quotations

Benefits

• Competitive compensation packages
• Fully subsidized health & welfare benefits with an option of a high deductible plan which includes an employer contribution towards your health savings account
• Fully subsidized dental and vision coverage
• Up to 5% employer match program
• Flexibility with Paid Time Off
• Career growth opportunities
• Safe and collaborative culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level