Field Service Engineer Level 1, Control Systems
MSHS Pacific Power Group•Mandeville, LA
•$30 - $35•Onsite
About The Position
As a Field Service Engineer Level 1 – Control Systems, you will be the technical service leader performing and leading MRO in the field. You’ll work independently or as part of a team, implementing processes and procedures for servicing company-supported products and equipment. You’ll also be responsible for delivering top-tier customer service—both internally and externally—while ensuring that all tasks are completed to company standards. This role requires a professional who can balance hands-on technical execution with strong problem-solving abilities.
Requirements
- Recognized electrical or mechanical certificate from a trade school or military training institution or Associate Degree in a related field.
- 1–2 years of experience in the field or a related area.
- Knowledge of commonly-used concepts, practices, and procedures for electrical and mechanical engineering.
- Ability to follow instructions and pre-established guidelines.
- Ability to work under immediate supervision.
- Analytical thinker with strong attention to detail.
- Excellent verbal and written communication skills (English required, Spanish a plus).
- Customer-focused, with strong interpersonal skills.
- Willingness and ability to travel up to 75% domestically and internationally.
- Must have a valid driver’s license (company pool vehicle provided).
- Must have a valid passport, or the ability to obtain a passport.
- Must be able to pass water survival training.
Nice To Haves
- Basic troubleshooting knowledge for electrical and mechanical systems.
- Prior customer support or service experience.
Responsibilities
- Perform in-house and field service tasks including installation, troubleshooting, testing, and maintenance of supported products and equipment.
- Provide support for TAG, training, and system-level testing.
- Understand basic component and systems-level functionality.
- Identify, analyze, and repair product failures, ordering and replacing parts as needed.
- Provide TAG support to determine and recommend which products or services best fit the customer’s needs.
- Offer basic fault-finding assistance via phone and email for low-end controls.
Benefits
- Relocation assistance
- Medical, dental, and vision coverage
- 401(k) with company match
- Paid time off and holidays
- Tuition reimbursement and professional development
- Company-paid life and disability insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
