Field Service Engineer - Imaging Systems (Baltimore/DC area)

Philips•Washington, DC

12d•$35 - $61•Onsite

About The Position

Deliver high-impact field service by resolving complex technical issues, exceeding customer expectations, and driving service growth—all while collaborating cross-functionally, maintaining regulatory compliance, and supporting a dynamic, travel-based work environment. Your role: Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue. Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools). Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements. Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems). Travel across the specified geography is required. The average driving time is 1-4 hours daily and may exceed 50% at times and occasional overnight stays and travel by air and/or train may be required.

Requirements

2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years’ in electromechanical industries.
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
At least an associate's degree in electronics or in a similar discipline or 4+ years of relevant experience with no degree.
Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment.
Adhere to requirements, work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
Safely work with radiation sources and/or radioactive materials.
Wear all required personal protective equipment.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Must reside in or within commuting distance to Baltimore, Maryland or Alexandria, Virginia or Washington, D.C. USA

Nice To Haves

Preferred experience in IGT/DXR.

Responsibilities

Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs.
Understand the customer's business and competitive environment; generate service revenue.
Actively participate as a member of the regional work team; work to improve team processes and identify training gaps.
Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.
Adhere to established training, quality, and safety requirements.
Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.
Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).