Field Service Engineer III

Canon U.S.A., Inc.•Boise, ID

8d•Onsite

About The Position

This position performs support of high vacuum equipment for PVD and related robotics. It requires understanding of vacuum technology, general practices and procedures within the semiconductor field, and the ability to apply these skills to perform field service duties in a customer's clean room. The role also provides on-call technical support, which may require off-shift work. This opportunity involves working with advanced thin film processing tools, specifically Anelva tools, which deliver cutting-edge performance in thin films deposition (PVD) for manufacturing advanced hard disks and volatile/nonvolatile memories. The position is located in Boise, ID, and involves direct interaction with the customer to support their Anelva equipment, including troubleshooting and installations. Full-time presence at assigned office(s)/worksite(s)/territory is required.

Requirements

Associates degree or equivalent experience required
4-5 years of related experience including at least 2 years of experience working on vacuum equipment
Ability to understand electrical and mechanical drawings for troubleshooting
Ability to work independently following 3-6 months of on the job training
Must have analytical skills for problem analysis and resolution
May require upwards of 25% car, air and overnight travel (valid driver's license and acceptable driving record necessary)
Decide on problem solving road map and follow methodical means to resolution
Decide and recommend spare and consumable parts for PM’s and repairs
Job will require international travel for training
Valid driver's license and acceptable driving record necessary
Must remain in compliance with company safety guidelines and policies (due to driving for company business)
Requires ability to work flexible shifts, including compressed shifts as needed to meet customer requirements
Requires ability to lift approx. 50 lbs.
Legally authorized to work in the United States
Reside in the United States at the time of hire
Compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19

Nice To Haves

Bachelor's preferred
Multi chamber cluster systems and robotics experience is highly preferred
Experience with PLC and other software applications is a plus
Bilingual Communication skills helpful but not required. (Japanese/English)

Responsibilities

Responsible to monitor, inspect, setup, calibrate, and maintain semiconductor process equipment in the field to prevent equipment down time
Troubleshoot hardware and software related issues and implement solutions
Collect data for software related issues and discuss with headquarters in Japan
Accurately document all maintenance activity and provide field service reports
Install equipment control software and maintain record of software revision history
Participate in the installation of equipment at customers' sites
Monitor stock level of service parts and equipment to ensure adequate inventory is available for repair work
Provide training and assistance to customer engineering team
Effectively communicate with customers, Canon USA and Canon-Anelva Japan employees
Escalate serious or complicated repair problems to senior level team members

Benefits

competitive compensation and benefits
Employee referral bonus
Employee discounts
“Dress for Your Day” attire program (casual is welcome, based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you can’t get anywhere else
medical
dental
vision
401(k) Savings Plan
discretionary profit sharing
discretionary success sharing
educational assistance
recognition programs
vacation