South Jersey)

Medtronic•Philadelphia, PA

1d•$60,000 - $90,000•Remote

About The Position

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require up to 75% of travel to enhance collaboration and ensure successful completion of projects. In this exciting role as a Field Services Engineer, you will be supporting maintenance and repairs of The Mazor™ robotic guidance system and The O-arm™ surgical imaging system within our Surgical Solutions Portfolio for spinal and cranial procedures. You’ll play a critical role in supporting clinicians and ensuring patients have access to the technology they depend on. When these systems are down, procedures can be delayed and care can be impacted. You are the person who shows up, diagnoses the issue, and gets things back up and running—often under time pressure and in high-stakes environments. You’ll work hands-on with complex, high-value equipment, requiring strong mechanical and electrical troubleshooting skills to keep systems performing at their best in real clinical environments. This position covers Downtown Philadelphia, Newark Delaware, and Southern New Jersey. The successful candidate must reside within a 60 minute drive of Philadelphia to successfully support this territory. You'll manage your own schedule and prioritize service calls across your territory. No two days look the same.

Requirements

High School Diploma or equivalent required
4 years technician, clinical field service or clinical customer support experience.

Nice To Haves

Bachelor’s degree in Bioengineering, engineering or technology field.
Previous experience as Technician/Field Services within medical device industry.
Experience with orthopedic anatomy, surgical protocol and medical terminology.
Ability to troubleshoot with technical skills, creativity and high discipline.
Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.)
Ability to read and understand schematics and engineering drawings.
Familiar with the FDA 21 CFR, CGMP for Medical devices.
Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.

Responsibilities

Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area.
Installs, operates, maintains, repairs, and modifies equipment on designated equipment.
Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
Analyzes and evaluates products and related performance.
Troubleshoots and diagnoses malfunctions to eliminate problems in minimal time.
Support future product integrations by performing upgrades and or configuration updates to existing and future imaging/navigation equipment.
Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members.
Provide testing and validation support to the manufacturer’s organization, as applicable.
Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.

Benefits

Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)