Field Service Engineer III (HPLC/MS)(San Juan Capistrano, CA)
About The Position
About Unity Lab Services (ULS) ULS delivers integrated laboratory services, support, and supply management—from single‑instrument service to full lab operations—helping research, analytical, and clinical customers maximize uptime and productivity. Position Summary We’re seeking a Field Service Engineer III to deliver on-site installation, maintenance, repair, and technical support for our instruments and systems for our clinical customer. You’ll serve as a trusted Engineer to ensure uptime, regulatory compliance, and exceptional customer experience while contributing to service revenue and operational excellence. Location Customer is located at San Juan Capistrano, CA and must live within a max of 1hr of the customer site with traffic.
Requirements
- Bachelor’s degree in Life Sciences, Engineering, Electronics, or related field
- 2+ years of customer related maintenance user and repair of analytical instruments or similar equipment
- Proficiency in troubleshooting using end user manuals
- Able to work independently and collaboratively.
- Valid driver’s license
- Ability to travel
Nice To Haves
- Experience with Thermo Fisher Scientific product lines (LC / MS, IC).
- 1+ years of field service experience supporting instrumentation.
- Familiarity with regulated environments (GMP/GLP/CLIA) and validation protocols.
- Understanding of ISO 9001/13485 standards, ESD practices, and cleanroom procedures.
- Strong customer-facing communication skills
Responsibilities
- Perform on-site installations, qualifications, calibrations, preventive maintenance, and repairs, e.g. LC / MS, IC, HPLC.
- Diagnose hardware, software issues; execute corrective actions and document resolutions.
- Instrument qualifications (IQ/OQ/PQ) and provide guidance on regulatory and quality requirements (e.g., GMP/GLP, ISO).
- Manage service tickets, parts ordering/returns, and documentation in service systems with high accuracy and timeliness.
- Deliver customer training on operation, maintenance, and best practices; drive adoption of digital tools and remote support where applicable.
- Partner with Technical Support, Applications, Sales, and Product teams to resolve escalations
- Meet response-time, first-time-fix, and uptime targets.
- Maintain toolkits, loaner equipment, and inventory; ensure EHS compliance and safety at all times.
- Contribute to knowledge base articles, service bulletins, and continuous improvement initiatives.
Benefits
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
