Field Service Engineer III (IOMS) - East Coast Region, US
About The Position
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. This is a field-based remote role supporting the East Coast region with coverage spanning from Maine to North Carolina, as well as Pennsylvania. The position requires approximately 80% travel within the assigned territory. Relocation assistance is not provided. Discover Impactful Work Join our team at Thermo Fisher Scientific and contribute to critical scientific research and innovation. As a Field Service Engineer III, you will provide expert installation, maintenance, and repair services for sophisticated analytical and microscopy equipment. Working with advanced technology, you will deliver outstanding technical support while building strong relationships with customers across research institutions, universities, and industrial facilities. You will resolve complex issues, conduct preventive maintenance, and train users to ensure optimal system performance. This role offers excellent opportunities for professional growth and development within an organization dedicated to serving science.
Requirements
- Bachelor's Degree in Electronics, Physics, Engineering, Computer Science, Chemistry or related technical field with 5+ years of experience installing, troubleshooting, repairing and calibrating analytical instruments or Advanced Degree with 3+ years of experience
- Demonstrated expertise with complex electro-mechanical systems preferably with High Resolution Mass Spec instruments
- Strong diagnostic, troubleshooting and problem-solving abilities for hardware and software issues
- Excellent interpersonal communication skills and proven ability to build positive customer relationships
- Ability to read and interpret technical documentation, schematics, and engineering drawings
- Ability to work independently while maintaining strong team collaboration
- Availability to respond to urgent customer needs
- Proficiency with Windows operating systems, networking, and standard business software
- Must follow all safety protocols and be able to work in cleanroom environments when required
- Physical ability to lift up to 50 lbs. and work in laboratory environments
- Must be legally authorized to work in the United States without sponsorship now or in the future
- Must be able to pass a comprehensive background check and drug screen
- Valid driver’s license
Nice To Haves
- Experience mentoring and training others preferred
Responsibilities
- Perform installation, preventive maintenance, troubleshooting, and repair of analytical and microscopy equipment at customer sites
- Diagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues to restore instrument performance
- Provide responsive, professional customer support while meeting service commitments and customer satisfaction goals
- Train and support customers on equipment operation, maintenance practices, and basic troubleshooting
- Accurately document field service activities, including installation report and service work report, and submit timely through the required system
- Assist Commercial Teams with technical information, training, and demonstrations
- Manage territory activities effectively, including scheduling, travel planning, parts coordination, and timely communication with customers and internal teams
- Partner with internal technical support, service leadership, and cross-functional teams to resolve complex customer issues
Benefits
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO)
- 10 paid holidays annually
- Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
- Accident and life insurance
- Short- and long-term disability
- Competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
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What This Job Offers
Job Type
Full-time
Career Level
Senior
