Field Service Engineer II

Kongsberg Defense & Aerospace Inc•Work from home, US,

10h•$82,000 - $110,000•Remote

About The Position

Kongsberg Defense & Aerospace, Inc. is seeking a highly skilled Field Service Engineer II (Remote) to deliver expert-level technical support across the full KONGSBERG Defense portfolio. In this role, you’ll step into a leadership position—diagnosing and resolving complex system challenges, guiding customers through hands-on training, and supporting the deployment of advanced KONGSBERG products and services around the world. You’ll work in close partnership with our Lead Field Service Engineer to anticipate evolving customer needs, strengthen long-term relationships, and ensure seamless support throughout every phase of the program lifecycle. If you thrive in dynamic environments, excel at problem-solving, and want to make a measurable impact on mission success, this is your opportunity to lead from the field—wherever you are.

Requirements

At least 5 years of prior operational, training, technical support for weapon systems and vehicle platforms.
Field support service experience and / or formal training in a related field.
Experience as a system technician conducting troubleshooting / in-depth analyses / solutions to engineering problems.
Proficient in the use of basic computer skills – Excel, Word and PowerPoint.
Demonstrates advanced analytical skills, independently identifying complex problems and developing effective solutions.
Excellent verbal and written communication skills.
Demonstrated interpersonal, managerial and teamwork skills.
Able to work autonomously without direct supervision.
Applicant must be a U.S. Person within the meaning of United States International Traffic in Arms Regulations (ITAR) governing export control. A U.S. Person is a United States Citizen or National, Lawful Permanent Resident, Lawful Temporary Resident, Refugee or Asylee.

Nice To Haves

Associate's degree in management, computers, electronics or a related mechanical discipline is preferred / considered.
At least 3 years military or USG experience is preferred.
Train the Trainer or Instructor certification on military equipment is preferred.
Experience in a mechanical and/or electrical discipline is preferred.
Working knowledge of routine equipment preventive maintenance with the ability to independently perform and troubleshoot maintenance task preferred.

Responsibilities

Serve as a Field Support Engineer (FSE) for the entire KONGSBERG Defense portfolio, offering expert-level support, troubleshooting, and guidance to customers, ensuring the effective operation and deployment of products and services.
The Subject Matter Expert (SME) for the functional, operational, and employment aspects of the KDA family of remote weapons, turrets, and missile systems, providing technical expertise and guidance across all related activities.
Take an active role in supporting the day-to-day operations of field service, managing and resolving more complex customer issues and ensuring efficient execution of service tasks.
Deliver advanced training to internal teams and external DoD personnel, tailoring content to specific needs and ensuring comprehensive understanding of complex systems and procedures.
As required, operate, maintain and demonstrate all platform assets for customer demonstrations and qualification.
Support, as required, for USG customers at various military installations for extended periods of time under the requirements of the supported program.
Support, as required, trade shows and live fire demonstrations as an FSE for the entire KONGSBERG portfolio.
Lead system demonstrations and marketing support, ensuring comprehensive presentations and active participation in promotional efforts.
Take full responsibility for equipment and weapons accountability, ensuring accuracy and compliance with all standards.
Able to maintain and support weapons, transport and the ability to conduct live fire and demonstrations.
Able to obtain and maintain up to a Secret Security Clearance.
Support, as available, with testing or production activities in Johnstown.