Field Service Engineer II

Plasma-Therm • Saint Petersburg, FL

1d

About The Position

SUMMARY: Plasma-Therm Field Service Engineers provide comprehensive service on assigned equipment maintaining high customer satisfaction, timeliness, accuracy, efficiency, cost-effectiveness, and safety. Provides technical assistance to support our customers in any manner as required. DUTIES AND RESPONSIBILITIES: · Installs, commissions, and maintains products at user’s site. Performs modifications or retrofits as needed · Demonstrates leadership and teamwork throughout all job responsibilities · Maintains complete and detailed knowledge of products and applications · Provides training for customers and others in the effective operation, calibration, and maintenance of products · Consistently achieves results in responding to customers and Plasma-Therm technical personnel inquiries regarding product specifications, maintenance and performance issues · Assists other Field Service Engineers, Process Engineers, and Sales Representatives with product installations, trade shows, training, and other events as required · Provides technical assistance in any manner required; troubleshoots, diagnoses, and calibrates products via telephone, internet, or at user’s site for product spec performance · Maintains accurate records and issues complete and timely reports on equipment operations · Responsible for corporate toolbox · Provides support to the factory and trade shows as required · Accumulates histories of equipment performance, commercial relationships, and commercial opportunities · Maintains contact with Field Service Coordinator to facilitate effective scheduling · Assists in technical support department by responding to customer inquiries · Other duties as assigned · It is every employee’s responsibility to be aware of and adhere to the applicable Safety & Health, Quality and Environmental Process of Plasma-Therm, LLC

Requirements

• Bachelor’s Degree in electrical or mechanical engineering or related field
• Minimum five years of related experience, or equivalent combination of education and experience
• Minimum three years of experience in optics, laser, and/or semiconductor manufacturing equipment experience is required
• Vacuum experience preferred
• Prior experience performing multiple on-site installations required
• Must possess a valid driver’s license, clean driving record, major credit card (for business travel), and passport
• Ability to read and interpret technical journals and reports
• Ability to obtain necessary Visa(s) to support customers as assigned
• Ability to compile reports and compose routine correspondence
• Ability to communicate effectively with customers, and respond to common inquires, complaints, and requests
• Ability to demonstrate excellent people skills and project a professional image
• Ability to effectively deal with customers and negative situations
• Ability to define problems, collect data, establishes facts, and draw valid conclusion.
• Ability to travel extensively to support customer needs

Nice To Haves

• Vacuum experience preferred

Responsibilities

• Installs, commissions, and maintains products at user’s site.
• Performs modifications or retrofits as needed
• Demonstrates leadership and teamwork throughout all job responsibilities
• Maintains complete and detailed knowledge of products and applications
• Provides training for customers and others in the effective operation, calibration, and maintenance of products
• Achieves results in responding to customers and Plasma-Therm technical personnel inquiries regarding product specifications, maintenance and performance issues
• Assists other Field Service Engineers, Process Engineers, and Sales Representatives with product installations, trade shows, training, and other events as required
• Provides technical assistance in any manner required; troubleshoots, diagnoses, and calibrates products via telephone, internet, or at user’s site for product spec performance
• Maintains accurate records and issues complete and timely reports on equipment operations
• Responsible for corporate toolbox
• Provides support to the factory and trade shows as required
• Accumulates histories of equipment performance, commercial relationships, and commercial opportunities
• Maintains contact with Field Service Coordinator to facilitate effective scheduling
• Assists in technical support department by responding to customer inquiries
• Other duties as assigned
• Be aware of and adhere to the applicable Safety & Health, Quality and Environmental Process of Plasma-Therm, LLC

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees