Field Service Engineer II- Wichita, KS

Abbott • Wichita, KS

10d • $27 - $53 • Remote

About The Position

This position is remote and covers the Wichita, KS territory. The incumbent can live within the territory and is responsible for installing, maintaining, and troubleshooting diagnostic instruments while ensuring compliance and customer satisfaction. The role involves managing the territory, resolving complex issues, and partnering cross-functionally to deliver exceptional service and achieve business goals. The work ensures reliable diagnostics that directly impact patient care.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• 2-5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 35% within the assigned territory.
• Must have a Valid Driver’s License.
• Strong troubleshooting and problem-solving skills with laboratory instrumentation
• Ability to work independently and thrive in team environments
• Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting)
• Effective communication and interpersonal skills.

Responsibilities

• Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
• Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
• Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.
• Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
• Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
• Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.
• Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Benefits

• Free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement
• The Freedom 2 Save student debt program
• FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level