Field Service Engineer II- Springfield, IL

Abbott Laboratories • Springfield, IL

9d • $27 - $53 • Remote

About The Position

This position is remote and covers the Springfield, IL territory. The Field Service Engineer II will act as a trusted technical expert for customers, responsible for installing, maintaining, and troubleshooting diagnostic instruments. The role requires ensuring compliance and customer satisfaction, managing the assigned territory, resolving complex issues, and collaborating with cross-functional teams to achieve business goals. The work directly impacts patient care by ensuring reliable diagnostics.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• 2-5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 10% within the assigned territory.
• Must have a Valid Driver’s License.

Nice To Haves

• Strong troubleshooting and problem-solving skills with laboratory instrumentation
• Ability to work independently and thrive in team environments
• Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting)
• Effective communication and interpersonal skills.

Responsibilities

• Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
• Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
• Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.
• Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
• Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
• Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.
• Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Benefits

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level